The UX Design Process for the Boxee Beta

More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [Keep Reading…]

Client Matters: Process, Not Portfolio

UXmatters, a web magazine about user experience, just published the second article in my new bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients. The latest article is titled, Process, Not Portfolio. In it I argue that showing your previous work in a portfolio isn’t [Keep Reading…]

Whit Hour – Week 6

Thank you so much to the 41 people who showed up for the sixth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I really appreciate everyone’s flexibility in moving over to Ustream at the [Keep Reading…]

Whit Hour – Week 5

Thank you so much to the 20 or so folks who showed up for the fifth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I particularly appreciate your patience and determination to stick with [Keep Reading…]

I wish I knew how to quit you

I have a problem: I don’t know how to say No. As a result, I bury myself in obligations I can never fulfill. I’m sure this has a negative effect on a lot of my relationships, but the most important relationship it’s hurting is the one I have with myself. When I quit my job [Keep Reading…]

Whit Hour – Week 4

Thank you so much to the 25 or so folks who showed up for the fourth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Join me next week on Sunday, August 30, 9-10pm Eastern [Keep Reading…]