The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [Keep Reading…]
Whit Hour – Week 22
Thank you so much to the ~22 people who showed up for the twenty-second week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]
Whit Hour – Week 21
Thank you so much to the ~28 people who showed up for the twenty-first week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]
Whit Hour – Week 20
Thank you so much to the ~22 people who showed up for the twentieth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]
What are you worth?
Perhaps not coincidentally, I had two totally separate conversations on Sunday within the same theme: how much should I charge? Later that day I tweeted: Several folks responded that they’d like to hear more about my reflection in a blog post, so here it is. One conversation was with a friend who’s interviewing for a [Keep Reading…]
Loosecubes and the future of work
In August 2005, I formed an LLC and started doing freelance work on the side of my full-time job. In August 2008, I quit my full-time job to pursue independent consulting and self-employment. In November 2008, I became one of the first members of New Work City and started growing my career through the coworking [Keep Reading…]
Whit Hour – Week 19
Thank you so much to the ~26 people who showed up for the nineteenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]
Whit Hour – Week 18
Thank you so much to the ~22 people who showed up for the eighteenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]
Scientific American redesign by Happy Cog has launched
Wednesday the new ScientificAmerican.com went live. Happy Cog worked on the website redesign, while Roger Black Studios worked on a redesign of the print publication. As the user experience designer on the project, I had the immense pleasure of working alongside visual designer Mike Pick, front-end developer Tim Murtaugh, project manager Robb Rice, and executive [Keep Reading…]
Proud to announce that I’m now a UX advisor for RedStamp
I’m incredibly fortunate to be in a position to chat with prospective clients pretty frequently. But to be perfectly honest, if I’ve only had one 30-minute conversation with someone, I tend not to remember the details months later. Last April I was introduced to Erin Newkirk, CEO and co-founder of RedStamp, a company putting style [Keep Reading…]
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