More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [Keep Reading…]
A Q&A with the Speakers of UX London
I’m psyched to be hosting a workshop at UX London titled Creating a Culture of UX. To help promote the event, the fine folks at UX Booth posed a few questions to the UX London speakers. A Q&A with the speakers from UX London was published today. UX Booth will be updating the post as [Keep Reading…]
So you wanna be a user experience designer — Step 2: Guiding Principles
[This is part of a series titled So You Wanna Be a User Experience Designer. Check out the previous post, Step 1: Resources] Five months ago I wrote a post titled, “So you wanna be a user experience designer,” in which I gathered all of the resources in my UX arsenal: publications and blogs, books, [Keep Reading…]
The Project of a Lifetime
I’m on the Amtrak down to Washington, D.C. as I write this. Tomorrow (Monday) I start a new project that will likely be the biggest professional challenge I’ve ever faced and will carry profound personal significance as well. Happy Cog East in Philadelphia was recently awarded the website redesign project for the United States Holocaust [Keep Reading…]
DIY UX at An Event Apart Chicago 2009
Last Monday, October 12, 2009, I presented DIY UX: Give Your Users an Upgrade (without calling in a pro) to a sold out 500-person crowd at An Event Apart Chicago. DIY UX: Give Your Users an Upgrade (Without Calling In a Pro) I gave this talk for the first time (minus a couple test [Keep Reading…]
See you at An Event Apart Chicago
I’m speaking at An Event Apart Chicago on October 12, 2009 On Sunday I’m off to one of my favorite cities to attend and speak at An Event Apart Chicago, being held on October 12-13. I’ll be presenting my talk titled DIY UX: Give Your Users an Upgrade (without calling in a pro), which I [Keep Reading…]
Onboarding: A Sidebar in “Designing Social Interfaces”
Last May I was given the great privilege to write a sidebar in Christian Crumlish and Erin Malone‘s fabulous new book, Designing Social Interfaces. The topic I was asked to write about is “onboarding” — designing welcoming experiences for new users by easing them in. You might have seen a couple blog posts that I’ve [Keep Reading…]
Client Matters: Process, Not Portfolio
UXmatters, a web magazine about user experience, just published the second article in my new bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients. The latest article is titled, Process, Not Portfolio. In it I argue that showing your previous work in a portfolio isn’t [Keep Reading…]
A Hippocratic Oath for User Experience Designers
I have made some slight adjustments to the Hippocratic Oath, the ethical code of conduct for medical doctors, in order to serve as a vow for user experience practitioners. Please join me in reciting this oath and pledging to uphold the principles defined herein. The UX Hippocratic Oath I swear to fulfill, to the best [Keep Reading…]
My DIY UX talk is featured in InformationWeek
Many thanks go to Allen Stern of CenterNetworks for covering my DIY UX presentation in the InformationWeek blog. He was in attendance when I gave the talk to about 25 people at the NYC Customer Development Process Meetup last week. Read his article: DIY Usability For Startups I will be giving the presentation again at [Keep Reading…]
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