[This is an update on the disappointing conditions I recently experienced at the Sheraton Centre Toronto Hotel.] Within 12 hours of my critical survey submission to TNS Global — the vendor who handles Sheraton’s customer satisfaction surveys — I received the following email from Sheraton’s Manager of Experience Engineering. I’m really glad they’re listening. Read [Keep Reading…]
Archives for September 2009
The Sheraton Centre Toronto Hotel is a hot mess
Allow me to preface this rant by saying that the organizers of IDEA 2009 are in no way responsible for the poor accommodations and service at the Sheraton Center Toronto Hotel. Though it was the hotel recommended on the conference website and at which a group discount was provided, there is no way that the [Keep Reading…]
U.S. Patent 7,587,349
I am thrilled to report that U.S. Patent 7,587,349 was granted on September 8, 2009, and I am named as a co-inventor! This has been more than 4 years in the making. My first job out of grad school in January 2005 was at Digitas as a Senior Interaction Designer, and one of my first [Keep Reading…]
May you be inscribed in the book of life
Yesterday was Yom Kippur, considered the holiest day of the year for Jews. I have never been particularly religious, but fasting on Yom Kippur is something I’ve done since I was a kid. Not because my parents told me to or because it was expected of me, but because the significance of the day is [Keep Reading…]
Whit Hour – Week 6
Thank you so much to the 41 people who showed up for the sixth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I really appreciate everyone’s flexibility in moving over to Ustream at the [Keep Reading…]
IDEA 2009: Social and Experience Design – Day 2
This is a continuation of my coverage from the IDEA Conference in Toronto from September 15-16, 2009. My Day 1 roundup can be found here. Day 2 also had a great lineup of speakers: Tim Queenan Christian Crumlish and Erin Malone Matthew Milan Mari Luangrath Stephen Anderson My Twitter notes from the conference are below. [Keep Reading…]
IDEA 2009: Social and Experience Design – Day 1
I’m in Toronto this week for IDEA 2009, the conference run by the Information Architecture Institute. This year’s theme is Social and Experience Design. Speakers from a variety of backgrounds are helping us understand how to make informed and insightful design decisions based on the ever-changing landscape of the web caused in large part by [Keep Reading…]
Whit Hour – Week 5
Thank you so much to the 20 or so folks who showed up for the fifth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I particularly appreciate your patience and determination to stick with [Keep Reading…]