Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Pain'

Photo of the day: You must be in one of the first five cars

May 14th, 2009 · Comments · Customer Experience, Pain, Photography

If you’ve ever ridden the 1/2/3 line on the NYC subway, you’ve probably seen one of these signs:

Both the 145th St stop and the South Ferry stop have shorter platforms than the rest of the stations. That means that unless you’re in one of the first five cars, you won’t be able to exit the [...]

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Twitter’s Most Moronic Change: Removing @ Reply Settings

May 12th, 2009 · Comments · Pain, Social Networking, Twitter, User Experience

I’m furious. Absolutely astounded and ready to scream. Why? Because Twitter just announced a drastic change to their service that will forever affect how people interact with the stream. They have effectively removed all discoverability of new people to follow and connect with, thereby destroying the very element that made Twitter the powerful networking tool [...]

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A blogger’s worst nightmare

May 11th, 2009 · Comments · Blogging, Branding, Pain

When you hit Save Draft and you get this message:

WordPress Failure Notice: Your attempt to edit this post has failed. Please try again.
Luckily for me, when I hit the Back button I discovered that WordPress had auto-saved the draft and none of my edits were lost.
Still, perhaps they should consider using a slightly less severe [...]

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Photo of the day: Bottom loading instructions

May 7th, 2009 · Comments · Pain, Photography

While at Graceland, I came upon a truck with operating instructions posted on the side. These might be the most confusing instructions I’ve ever seen.

I’m well aware that I’m not the intended audience for this, but there’s so much jargon and such poor grammar that I can’t imagine anyone can understand what this is explaining [...]

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Twitter changes its email notifications

May 7th, 2009 · Comments · Design, Twitter

By default, every time someone new follows you on Twitter, you get a notification via email (which you can turn off in the Settings, as I have). Yesterday I saw a bunch of people in my stream talking about a newly designed email notification so I decided to look into it.
Here’s the old notification that [...]

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