Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Design'

The UX Design Process for the Boxee Beta

January 27th, 2010 · Comments · Consulting, Design, User Experience

More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [...]

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Photo of the day: LLUP to open

January 26th, 2010 · Comments · Customer Experience, Photography

Peace & Love CafĂ© is one of my favorite local spots. They’ve got free wi-fi, amazing sandwiches, and lots of comfy seating. The perfect alternative to a Starbucks. And how can that name not make you feel great?
I’ve been going to Peace & Love for several years, and always noticed that their inner door was [...]

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Faceted Filtering…in the Real World

November 16th, 2009 · Comments · Design

I’m completely in love with this new commercial by Freschetta that demonstrates what “faceted filtering” would look like in the physical world.

Pattern Definition
Faceted filtering is a mechanism that allows the user to progressively reduce a large group of items by selecting the desired attributes from various dimensions (or facets) of those items
Note: faceting filtering is [...]

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My notes from An Event Apart Chicago 2009

October 23rd, 2009 · Comments · Conferences

Earlier this week, I went into detail about my experience as a speaker at An Event Apart Boston and Chicago 2009.

Here are my Twitter notes from last week’s Chicago event. I had amazing time getting to hear design and development tips and inspiration from some of the most prominent speakers in the field. I couldn’t [...]

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Onboarding: A Sidebar in “Designing Social Interfaces”

October 6th, 2009 · Comments · Design, Pleasure, Social Networking, User Experience

Last May I was given the great privilege to write a sidebar in Christian Crumlish and Erin Malone’s fabulous new book, Designing Social Interfaces. The topic I was asked to write about is “onboarding” — designing welcoming experiences for new users by easing them in. You might have seen a couple blog posts that I’ve [...]

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