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Bill Moggridge, pioneer of empathic design, dies at 69

I was deeply saddened to learn that Bill Moggridge died of cancer yesterday at the age of 69. I will always regret that I never got to shake his hand. Those hands probably sketched hundreds of thousands if not millions of iterations of interaction design ideas throughout his career. In fact, it was Moggridge who [Keep Reading…]

When a Design Firm Fails

When I got off the phone with them, I felt the need to rage eat. This is never a good sign. Instead I chose to pour myself a glass of wine. Three weeks in and I’ve yet to have any shred of contact with the designer who’s actually doing the work. Instead the mockups are [Keep Reading…]

Designing Time

I recently wrote about how I’ve become much better at designing my own time. Recognizing the infinite options with which to spend it, having a clearer sense of what makes me happy and fulfilled has allowed me to make the right choices to meet my greater goals. This skill is not only crucial as it [Keep Reading…]

The Empathy Belly at Ford Motor Company

Henry Ford famously said, “If I had asked my customers what they wanted, they would have said a faster horse.” Despite the lack of hard evidence that Ford actually uttered those words, the phrase is wielded by lots of designers and business owners who want to justify basing decisions on their instincts rather than engage [Keep Reading…]

UX and The Lawsuit

So you may have heard that Apple and Samsung are suing each other. I hate when mommy and daddy fight. In general, this lawsuit really irks me. Patents are outdated, both sides are being petty bullies, and customers are the ones who are going to suffer. I was wishing it would all just go away [Keep Reading…]

Constructing Your Personal User Interface on Harvard Business Review

The inspiring Whitney Johnson invited me to contribute to her latest post on Harvard Business Review, titled Constructing Your Personal User Interface. Published yesterday, the piece takes five of my principles for designing user experiences and shows how they apply not only to human-computer interaction but to human-human interaction as well. There’s already a great [Keep Reading…]

User Experience is Not Enough

Designing the product is all for naught if you don’t first take the time to design the organization. — Whitney Hess (@whitneyhess) April 20, 2012 I’ve been a user experience designer for the entirety of my career. And in the decade I’ve spent doing this work, I have discovered that there is only one universal [Keep Reading…]