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Meet me at NYC’s Internet Week 2010

Internet Week 2010, starting today and ending on Sunday, is a wide array of events all around NYC raising the profile of our ever-growing tech industry. I’ve been generally underwhelmed by the daytime offerings, but will be out and about each night. Where you can find me (and if you see me, say hello!): Monday, [Keep Reading…]

Old Guard Versus New Guard: An Interview by Tom Johnson

While at STC Summit in Dallas a month ago, Tom Johnson, a technical writer for the LDS Church in Salt Lake City, asked if he could interview me for his blog I’d Rather Be Writing. From Tom’s blog post: In this videocast, I talk with Whitney Hess at the STC Summit in Dallas about her [Keep Reading…]

Reaching outside the UX tribe at STC’s Technical Communication Summit

In Transcending Our Tribe, my closing plenary at this year’s Information Architecture Summit, I asserted that in order for the field of user experience to survive, we need to stop spending so much time looking inwards, and start reaching out to the larger business and technical communities. Because I’m a big fan of practicing what [Keep Reading…]

Holy crap…I gave the closing plenary at IA Summit 2010

Thirty days later and it has still barely sunken in that I gave the closing plenary at IA Summit 2010 in Phoenix, AZ, titled Transcending Our Tribe. Being bestowed with this tremendous honor was a shock in and of itself, but having actually survived the months of preparation, the intense trepidation, and the profound duration [Keep Reading…]

SXSW Interactive: Never As Good As the First Time

I’m behind on summing up my thoughts on this year’s SXSW Interactive. A lot of people have panned the conference, saying “SXSW sucks,” “SXSW is dead,” and more constructively, “the conference isn’t that good.” Fast Company called the keynote with Twitter co-founder and CEO Evan Williams, “the most horrifically devastating keynote presentation in SXSW history,” [Keep Reading…]

The Excellence better known as Interaction10 #ixd10

I just got home from Savannah last night, and I’m already missing everyone terribly. The four days I spent there at IxDA’s Interaction10, their third annual conference, was one of the best conference experiences I’ve ever had (and as you may know, I go to a lot of conferences!). Not only is Savannah a wonderfully [Keep Reading…]

Take our Twitter survey for a chance to win a $200 Amazon gift card

It would mean a lot to me if you could please take a moment to complete the survey below. I’m helping to design a new Twitter client and your input will be invaluable. Thank you. Survey link: http://bit.ly/4mMZWJ Fill out my Wufoo form! Tweet this survey!