Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries from January 30th, 2010

Recent Reads – 1/30/2010

January 30th, 2010 · Comments · Linkage

Here are the most recent additions to my Delicious. Hope you enjoy.

Falling in Love with UX | innonateNate Westheimer, VP of Product at Anyclip and organizer of NY Tech Meetup, has finally learned the value of UX
An Inside Look Into Boxee's Systematic UX Overhaul Process – ReadWriteStartMy UX design process for the Boxee beta on [...]


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Domino’s Pizza: Be Inspired By Your Harshest Critics

January 29th, 2010 · Comments · Customer Experience, Pleasure

We all know that Domino’s Pizza isn’t exactly a New York slice. But when Domino’s finally realized just how many people hate their product, they did something drastic about it. Watch the video below.

Whatever you think about Domino’s Pizza, whatever you feel about the brand, you have to admit one thing: it takes a [...]


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ReadWriteWeb on my Boxee beta UX process, and other thoughts

January 29th, 2010 · Comments · Articles, Pleasure, User Experience

On Wednesday I posted an extensive behind-the-scenes look at the user experience design process I used when Boxee hired me to help them get from alpha to beta: The UX Design Process for the Boxee Beta.
To my utter joy, ReadWriteWeb featured my work in their ReadWriteStart channel, focused on startups: An Inside Look Into Boxee’s [...]


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The UX Design Process for the Boxee Beta

January 27th, 2010 · Comments · Consulting, Design, User Experience

More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [...]


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A Q&A with the Speakers of UX London

January 26th, 2010 · Comments · Articles, Conferences, User Experience

I’m psyched to be hosting a workshop at UX London titled Creating a Culture of UX. To help promote the event, the fine folks at UX Booth posed a few questions to the UX London speakers. A Q&A with the speakers from UX London was published today.
UX Booth will be updating the post as [...]


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