[This is an update on the disappointing conditions I recently experienced at the Sheraton Centre Toronto Hotel.]
Within 12 hours of my critical survey submission to TNS Global — the vendor who handles Sheraton’s customer satisfaction surveys — I received the following email from Sheraton’s Manager of Experience Engineering.
I’m really glad they’re listening.
Read the full email [...]
Entries from September 30th, 2009
The Sheraton Responds!
September 30th, 2009 · 6 Comments · Customer Experience
Tags:Customer Experience·Customer Service·Emails·Pain·Pleasure
The Sheraton Centre Toronto Hotel is a hot mess
September 30th, 2009 · 8 Comments · Customer Experience, Pain
Allow me to preface this rant by saying that the organizers of IDEA 2009 are in no way responsible for the poor accommodations and service at the Sheraton Center Toronto Hotel. Though it was the hotel recommended on the conference website and at which a group discount was provided, there is no way that the [...]
U.S. Patent 7,587,349
September 29th, 2009 · 12 Comments · Career
I am thrilled to report that U.S. Patent 7,587,349 was granted on September 8, 2009, and I am named as a co-inventor!
This has been more than 4 years in the making. My first job out of grad school in January 2005 was at Digitas as a Senior Interaction Designer, and one of my first [...]
May you be inscribed in the book of life
September 29th, 2009 · 3 Comments · Digressions
Yesterday was Yom Kippur, considered the holiest day of the year for Jews. I have never been particularly religious, but fasting on Yom Kippur is something I’ve done since I was a kid. Not because my parents told me to or because it was expected of me, but because the significance of the day is [...]
Tags:Digressions·Realizations
Whit Hour – Week 6
September 21st, 2009 · No Comments · Whit Hour
Thank you so much to the 41 people who showed up for the sixth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me.
I really appreciate everyone’s flexibility in moving over to Ustream at the [...]
Tags:Career·Clients·Conferences·Consulting·Education·Learning·Methodology·New York·Organizations·Twitter·User Experience·Whit Hour
