My 2012 Year in Review

2012 has been a big year for me, one of tremendous evolution and many new experiences. At the start of the year, I expanded my vision of user experience beyond product design and shifted my focus to organizational empathy. Designing the product is all for naught if you don’t first take the time to design [Keep Reading…]

Being Good

There’s a very interesting post in NY Times Bits Blog today, comparing Monday’s departure of Microsoft’s Steven Sinofsky, president of the Windows division, with Apple’s firing of Scott Forstall, senior vice president of iOS Software, two weeks ago. In the post, the author asks, “When do the costs of keeping brilliant leaders who cannot seem [Keep Reading…]

How Empathy Won the Election

Congratulations to President Barack Obama on winning his second term. I am deeply proud to have helped re-elect him to be our leader. I do not agree with all of his policies. I have been disappointed with some of his decisions. But I am able to see past that, because when I look into his [Keep Reading…]

The People Who Were Killed By Hurricane Sandy

[Updated: Thursday, November 22, 12:58am ET] My deepest gratitude to New York Magazine for publishing my memorial to the people who lost their lives to Hurricane Sandy. Their researchers have helped to fill in some of the blanks on previously unidentified victims. You can continue to find the latest information here, as I have been [Keep Reading…]

How do you choose your clients?

I can tell if a project is going to be worth my time from the very first communication I have with the client. If they talk about their work with passion and excitement, if they want to connect with me as one human being to another, if they are willing to invest their time and [Keep Reading…]