Last week, Fortune.com (CNNMoney.com) published an article and screenshot gallery titled Hey Facebook! Here’s your privacy redesign, and I was fortunate enough to have my work included in it. Reporter JP Mangalindan reached out to me a few weeks ago and asked me to mock up a couple ideas for how Facebook could redesign its [Keep Reading…]
Archives for May 2010
My Creating a Culture of UX workshop at UX London
To say I had a blast at UX London would be a lie. Not because it wasn’t amazing, but because I didn’t actually attend any of it outside of my own workshop. Some may have thought I was out and about exploring London instead of attending other speakers’ sessions. Quite false. Where I really was: [Keep Reading…]
Undercover Boss: Just How Badly is Your Company Screwing Itself
Undercover Boss is one of my favorite new shows. Why? Because we desperately need to encourage upper management to get in touch with what’s really going on inside their companies. The right hand doesn’t know what the left hand is doing, and it’s harming employees just as much as customers, if not more. I was [Keep Reading…]
SeamlessWeb: Don’t get between me and my food
I’ve written about SeamlessWeb before, so you probably know that I’m a huge fan of their service (delivery from an enormous selection of restaurants), but quite appalled by their website. I put up with poor usability for two very important reasons: I love food, and there’s no other option. My biggest complaint has always been [Keep Reading…]
Bill Maher makes fun of Captcha’s poor usability
If you follow me on Twitter, you know I’m in love with Bill Maher. You might not agree with his politics, his ideology, or his bad language, but you’ve gotta admit that he has a knack for putting people in their place. At the end of each episode, Bill Maher gives his New Rules — [Keep Reading…]
The NEW Frappuccino: however-you-want-it
From middle school through college, I was obsessed with Starbucks. Five-times-a-week obsessed. Then five years ago I realized that I was spending $1,500 a year on coffee, quit cold turkey, and haven’t had a drop since. Part of me also hated the evil empire it has become. In middle school when the first Starbucks opened [Keep Reading…]
Being a godmother is like being a user experience designer
On April 18, 2010, Griffin James Lam Konig was born at North Shore University Hospital in Manhasett, NY, weighing in at 7 lbs 13 oz. Griffin’s mom Donna is the 39-year-old daughter of my childhood babysitter Theresa (who I’ve always called T-T). The day after Griffin came home from the hospital, twenty-seven years after Theresa [Keep Reading…]
Reaching outside the UX tribe at STC’s Technical Communication Summit
In Transcending Our Tribe, my closing plenary at this year’s Information Architecture Summit, I asserted that in order for the field of user experience to survive, we need to stop spending so much time looking inwards, and start reaching out to the larger business and technical communities. Because I’m a big fan of practicing what [Keep Reading…]
Questions show passion, not doubt
I was recently contacted by someone to contribute to a project they’re working on. It was a well-connected and well-respected person whose work I’ve followed for years, so naturally I was quite excited by the inquiry. The initial email was a bit sparse — describing the project in just a couple sentences — and while [Keep Reading…]
Holy crap…I gave the closing plenary at IA Summit 2010
Thirty days later and it has still barely sunken in that I gave the closing plenary at IA Summit 2010 in Phoenix, AZ, titled Transcending Our Tribe. Being bestowed with this tremendous honor was a shock in and of itself, but having actually survived the months of preparation, the intense trepidation, and the profound duration [Keep Reading…]