Folks know that I use this blog to call out poor user experiences, and often I’ll get requests from people to discuss a particular usability failure that gets their goat.
Recently my friend Michael Gruen asked me to talk about Twitter’s relatively new design for confirmation messages, a white bar that runs along the top of the page after you’ve sent a direct message (DM) or saved any settings.
I actually hardly use the Twitter website (I use the desktop app Twhirl) so I had to go explore to see what he was talking about.
Here’s an example:
The confirmation message is unnecessarily heavy-handed and poorly placed. The problem is that the bar appears for about four seconds (probably two seconds too long), and in the meantime obscures the top navigation and the Twitter logo (also a navigational mechanism). There’s no way to clear the message once you’ve seen it, or take any action at all before the bar disappears on its own. It’s amazing how long four seconds can feel when you know exactly what you want to do next and have to wait before you can act.
A couple days ago I asked my Twitter network for their thoughts:
Here are some of the responses I received:
So what do you think? Usability fail or necessary feedback?
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