I had the most ridiculous bathroom experience at the American Airlines terminal at LaGuardia Airport on Friday. I went into the stall, put down the protective paper, and sat down. Less than 10 seconds later, I leaned forward ever so slightly and the toilet’s auto-flush went off. Water sprayed all over me. I waited for it to stop flushing and tried to continue my business, but the toilet flushed itself three more times in the next 30 seconds. It was like sitting on a bedet, and I don’t particularly enjoy that experience either. I was in a comedy routine where I simply wasn’t going to be allowed to pee before my flight.
I finally turned around to see who had manufactured this fractured product. Believe it or not, it was a Kohler toilet. I’d always considered them a top-notch brand, but it’s obvious they don’t do much usability testing.
To add insult to industry, when I gathered my things and went to open the stall door, I noticed that the toilet wasn’t flushing. Now that it had a bit of paper in it, it was still and quiet. Aggravated, I cursed to myself and walked out, closing the door behind me. Then I heard it flush.
I thought about going into another stall to see if all of the toilets were acting up — do a sort of impromptu usability study — but then I looked at my watch and realized I was late for my flight.
Next time I’ll hold it ’til I get on the plane.
- Twitter’s confirmation message is a usability fail May 6, 2009 | 11 comments
- Bill Maher makes fun of Captcha’s poor usability May 12, 2010 | 8 comments
- Your profile has been viewed by
June 11, 2010 | 6 comments
- The most accurate portrayal of User Experience Designers ever created January 27, 2011 | 2 comments
- How Little You Really Know February 26, 2010 | 11 comments