Back in January when I started this whole “getting to know the community” thing, I met a couple guys named @matto and @snook, a.k.a. Matthew Oliphant and Jonathan Snook respectively. Matthew had been following me based on David Armano’s recommendation, and I had followed him back because, well, I basically didn’t know anybody on Twitter. [...]
Group Video Chat: A Usability Evaluation
May 23rd, 2008 · 2 comments so far
Tags:Design·Pain·Pleasure·Usability Evaluations·User Experience·Video
PayPal’s Live Chat Falls Short
May 19th, 2008 · 4 comments so far
I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell.
A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say yes. [...]
Tags:Customer Service·Pain·User Experience
List of Firsts: Saturday, April 19, 2008
April 21st, 2008 · 2 comments so far
Saturday was a perfect day in Manhattan. It was the first real day of Spring that I could actually enjoy — so naturally I took my bike out of storage, pumped up the tires and went for a joy ride.
Every time I go bike riding I try to explore something new. Saturday was certainly no [...]
Tags:Digressions·Pain·Pleasure
Blogging Tweets
April 18th, 2008 · 7 comments so far
The process of getting my tweets onto my blog is so ridiculous that I just had to write a post about it.
I essentially took notes using Twitter during the IA Summit, and wanted to post recaps for each session I attended on my blog. Tweets are listed in the archive in reverse chronological order (latest [...]
How Bebo Ruined My Life
April 1st, 2008 · 2 comments so far
My story, sad but true.
While doing research for the blog post I wrote on Sunday comparing the “People you may know” feature of various social networking sites, I made the soon-to-be regrettable decision to add friends to my Bebo account. Like many services of their kind, they allow you to import your address book in [...]
Tags:Pain·Social Networking·Webapps



