Pain - Whitney Hess

Entries Tagged as 'Pain'

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June 11th, 2010 · 6 Comments · Pain, User Experience

I met a really nice guy at STC Summit named Eric Roberson [LinkedIn] [Twitter]. He attended my Evangelizing Yourself talk, and was apparently very moved by it (which moved me).
The next day when I saw him in another session, he took out his phone to show me something he’d discovered earlier in the day. When [...]

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Tags:Career·Design·Humor·LinkedIn·Pain·User Experience

My Creating a Culture of UX workshop at UX London

May 28th, 2010 · 2 Comments · Conferences, User Experience

To say I had a blast at UX London would be a lie. Not because it wasn’t amazing, but because I didn’t actually attend any of it outside of my own workshop.
Some may have thought I was out and about exploring London instead of attending other speakers’ sessions. Quite false. Where I really was: trapped [...]

Undercover Boss: Just How Badly is Your Company Screwing Itself

May 14th, 2010 · 2 Comments · Customer Experience, Pain, Strategy, User Experience

Undercover Boss is one of my favorite new shows. Why? Because we desperately need to encourage upper management to get in touch with what’s really going on inside their companies. The right hand doesn’t know what the left hand is doing, and it’s harming employees just as much as customers, if not more.
I was introduced [...]

SeamlessWeb: Don’t get between me and my food

May 14th, 2010 · 5 Comments · Pain, Pleasure, User Experience

I’ve written about SeamlessWeb before, so you probably know that I’m a huge fan of their service (delivery from an enormous selection of restaurants), but quite appalled by their website. I put up with poor usability for two very important reasons: I love food, and there’s no other option.
My biggest complaint has always been their [...]

Bill Maher makes fun of Captcha’s poor usability

May 12th, 2010 · 6 Comments · Humor, Pain, User Experience

If you follow me on Twitter, you know I’m in love with Bill Maher. You might not agree with his politics, his ideology, or his bad language, but you’ve gotta admit that he has a knack for putting people in their place.
At the end of each episode, Bill Maher gives his New Rules — an [...]