At SXSW earlier this year, my friend Saul Colt asked me to sit down for an interview on the topic of creative entrepreneurship. The questions asked are ones I often get on what it’s really like to be independent. The video produced by YouNoodle and sponsored by FreshBooks was released last week. What lessons have [Keep Reading...]
A customer is defined as a person who pays a business for goods and services. If a person does not pay, they are not a customer. The nebulous term of “user” is assigned when a person is accessing goods and services without directly paying for them. Call them a visitor, a prospect, a constituent, whatever you want. Until they pay you, they’re no customer of yours — and you have not fulfilled upon your purpose as a business.
There is only one thing I want for my 30th birthday: to save America’s farms. That’s why I’m raising $30K for Farm Aid. Something that many people may not know about me is that I’m a locavore – the vast majority of the food that I eat is locally grown and produced. This means I [Keep Reading...]
I have had an incredible (and staggering) two months. It began with a trip half-way around the world to Hong Kong, the furthest I’ve ever traveled, to speak at UX Hong Kong. I presented my talk Design Principles: The Philosophy of UX and gave my Creating a Culture of UX half-day workshop as well. I [Keep Reading...]
2012 started off with a bang and my mind has been moving at a million miles a minute ever since. I managed to miss a few important milestones and never got around to taking the time to reflect on the year here. I suppose I decided that dwelling on the past (even if it yielded [Keep Reading...]
I’m not much for the “women in tech” stuff — preferring to prove equality rather than beg for it — but sometimes the gender imbalance in this industry is so damaging that it would be unethical for me to not call it out. About a year ago, I wrote a blog post titled The Plain [Keep Reading...]
The NY Tech Meetup, founded by Meetup.com founder Scott Heiferman and co-founded by Dawn Barber, has more than 19,000 members and draws 800 attendees every month. Last year, NYTM became a 501(c)(6) non-profit organization incorporated in New York State and as a result now has a Board of Directors that steers the priorities of the [Keep Reading...]