Social media has created a world in which everyone is interconnected. Forget six degrees of separation; we’re probably down to three. So have we completely lost the notion of a stranger? Charlie O’Donnell, CEO of Path 101, recently wrote a post on his personal blog about the shift towards using social systems to connect with [Keep Reading…]
Social Feed Aggregators
There are hundreds, probably thousands, of powerful social networking platforms out there, with new ones launching every week. Send 140-character messages with Twitter. Save links with del.icio.us. Promote content with Digg. Share music with Last.fm. It’s endless. Lifestreaming — recording your daily activities through text, links, photos, music and video — is quickly becoming the [Keep Reading…]
Group Video Chat: A Usability Evaluation
Back in January when I started this whole “getting to know the community” thing, I met a couple guys named @matto and @snook, a.k.a. Matthew Oliphant and Jonathan Snook respectively. Matthew had been following me based on David Armano‘s recommendation, and I had followed him back because, well, I basically didn’t know anybody on Twitter. [Keep Reading…]
PayPal’s Live Chat Falls Short
I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [Keep Reading…]
GEL 2008: Day 2, Session 4 “Success”
[Also check out other GEL 2008 posts: Day 1; Day 2 Session 1 “Connect”, Session 2 “Twist”, Session 3 “Make”] Session 4: Success Speakers: Nayla Al-Khaja, Marissa Mayer, Garrett Oliver, Bob Mankoff, Chip Conley Nayla Al-Khaja, producer and director Nayla is from Dubai, the first producer and director in the United Arab Emirates 35 years [Keep Reading…]
GEL 2008: Day 2, Session 3 “Make”
[Also check out other GEL 2008 posts: Day 1; Day 2, Session 1 “Connect”; Day 2, Session 2 “Twist”; Day 2, Session 4 “Success”] Session 3: Make Speakers: Alex Lee, Terry Border, Sam Brown, Bill Gurstelle, Rhett and Link Alex Lee, President of OXO OXO created by a man who needed more comfortable cooking utensils [Keep Reading…]
GEL 2008: Day 2, Session 2 “Twist”
[Also check out other GEL 2008 posts: Day 1; Day 2 Session 1 “Connect”, Session 3 “Make”, Session 4 “Success”] Session 2: Twist Speakers: Bridget Duffy, George Vaillant, Lelavision, Natasha Schüll Twist: taking the familiar and adding something unexpected Bridget Duffy, Chief Experience Officer of Cleveland Clinic She’s bringing good experience into health care Shows [Keep Reading…]
GEL 2008: Day 2, Session 1 “Connect”
[Also check out other GEL 2008 posts: Day 1; Day 2 Session 2 “Twist”, Session 3 “Make”, Session 4 “Success”] For the first time, Day 2 of Good Experience Live (GEL) was held at The TimesCenter, the ground-level theater in the new New York Times building in Times Square. If you follow me on Twitter, [Keep Reading…]
The User Experience Relationship
Last week a co-worker forwarded these images on the differences in how people communicate to the customer based on their role, e.g., marketing vs. advertising vs. branding. I thought the design one was pretty clever, but of course I had to add my own for user experience. For user experience designers, it isn’t about us. [Keep Reading…]
Facebook Chat
Last Sunday, April 6, brought the launch of the long-awaited Facebook Chat. According to TechCrunch, the feature is so far only available to select members. According to Facebook, “we’re rolling this out slowly.” Not entirely surprising given the backlash that has previously occurred when FB releases new stuff without any warning or feedback and then [Keep Reading…]
