You Are What You Ink

I just turned down a lucrative contract because in my heart I’m ethically opposed to the company’s corporate owners. When I was first contacted by their director of engineering, I had a negative gut feeling that it just “wasn’t me,” but I put off the concern in an effort to challenge my assumptions. I wanted [Keep Reading…]

Six Cities in Sixty Days

I have had an incredible (and staggering) two months. It began with a trip half-way around the world to Hong Kong, the furthest I’ve ever traveled, to speak at UX Hong Kong. I presented my talk Design Principles: The Philosophy of UX and gave my Creating a Culture of UX half-day workshop as well. I [Keep Reading…]

A Brief Recap on Year 4

2012 started off with a bang and my mind has been moving at a million miles a minute ever since. I managed to miss a few important milestones and never got around to taking the time to reflect on the year here. I suppose I decided that dwelling on the past (even if it yielded [Keep Reading…]

FONC and the Impostor Syndrome

Last week, Caterina Fake wrote about a social observation she made at SXSW which she called FOMO — Fear Of Missing Out: people checking their Twitter and Foursquare feeds to see who was where, doing what, to make sure that they were in the right place at the right time with the right people. And [Keep Reading…]

The Work I Love

The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [Keep Reading…]