Watch me on The Big Web Show

Last Thursday I had the absolute pleasure of joining the lovely Jeffrey Zeldman and Dan Benjamin on the eighth episode of The Big Web Show (read my previous post). If you weren’t able to catch the live broadcast, be sure to check out the video and podcast. We talked about how I’ve used Twitter to [Keep Reading…]

The Project of a Lifetime

I’m on the Amtrak down to Washington, D.C. as I write this. Tomorrow (Monday) I start a new project that will likely be the biggest professional challenge I’ve ever faced and will carry profound personal significance as well. Happy Cog East in Philadelphia was recently awarded the website redesign project for the United States Holocaust [Keep Reading…]

My notes from An Event Apart Chicago 2009

Earlier this week, I went into detail about my experience as a speaker at An Event Apart Boston and Chicago 2009. Here are my Twitter notes from last week’s Chicago event. I had amazing time getting to hear design and development tips and inspiration from some of the most prominent speakers in the field. I [Keep Reading…]

Jeff Bezos says: obsess over customers

In the video below, Jeff Bezos, one of the greatest minds in customer experience, tells us “Everything I know” and discusses the acquisition of Zappos. What Jeff Bezos knows: Obsess over customers “When given the choice of obsessing over competitors or obsessing over customers, we always obsess over customers.” Invent “Any time we have a [Keep Reading…]