When I was in Austin for SxSW Interactive, I stayed at the Hampton Inn a block away from the Austin Convention Center. I chose the hotel because it was convenient, even though the room rate was out of control — $299/night (which I got reduced to $259). I recognize that when 10,000 geeks descend upon [Keep Reading…]
Experience Design Lessons We Can Learn from My Nail Salon
I’m a native Manhattanite and uptown girl, so it should be no surprise that I’ve been getting manicures since I was a munchkin. It isn’t only about having freshly painted nails; it’s more about taking 30 minutes every few weeks to really treat myself and escape from the hustle and bustle of the city. I’ve [Keep Reading…]
Why the new Skittles website is ridiculous but I don’t actually care
Skittles is one of my favorite candies. I love opening up a fresh pack, finding one of each color and squishing them together to make a rainbow. It just makes me happy. I’ve been eating Skittles my whole life and I’ve been on a computer my whole life, and yet never in a million years [Keep Reading…]
Get Satisfaction is now on Pleasure and Pain (and vice versa)
I get enormous pleasure out of writing this blog, but I don’t do it just to sermonize. This blog is for you, anyone out there interested in the broad topic of user experience — whether you’ve never heard it before or practice it every day. Since I always want to make this space better, involve [Keep Reading…]
Marketing e-mails that actually help customers
If you’ve read this blog for long enough or follow me on Twitter, it should be no surprise that I’ve tried online dating. Many years ago in college, I signed up for Match.com, but my membership expired about three years ago. So imagine my surprise to get an e-mail from them the other day. The [Keep Reading…]