Realizations - Whitney Hess

Entries Tagged as 'Realizations'

Undercover Boss: Just How Badly is Your Company Screwing Itself

May 14th, 2010 · 2 Comments · Customer Experience, Pain, Strategy, User Experience

Undercover Boss is one of my favorite new shows. Why? Because we desperately need to encourage upper management to get in touch with what’s really going on inside their companies. The right hand doesn’t know what the left hand is doing, and it’s harming employees just as much as customers, if not more.
I was introduced [...]

Questions show passion, not doubt

May 10th, 2010 · 4 Comments · Consulting, Pain

I was recently contacted by someone to contribute to a project they’re working on. It was a well-connected and well-respected person whose work I’ve followed for years, so naturally I was quite excited by the inquiry.
The initial email was a bit sparse — describing the project in just a couple sentences — and while it [...]

SXSW Interactive: Never As Good As the First Time

March 26th, 2010 · 11 Comments · Conferences, Pain

I’m behind on summing up my thoughts on this year’s SXSW Interactive. A lot of people have panned the conference, saying “SXSW sucks,” “SXSW is dead,” and more constructively, “the conference isn’t that good.”
Fast Company called the keynote with Twitter co-founder and CEO Evan Williams, “the most horrifically devastating keynote presentation in SXSW history,” and [...]

Can Leadership Be Learned?

March 6th, 2010 · 12 Comments · Consulting, Strategy

The words both start with L-E-A, but can leadership really be learned?
As a consultant, I have the pleasure and challenge to work with a variety of different teams. I am a team of one, but I collaborate with agency teams (such as Happy Cog, whom I’m working with on the US Holocaust Memorial Museum project), [...]

I admit it: I’m always five minutes late. And it stops now.

February 10th, 2010 · 3 Comments · Pain, Productivity

I was just smacked in the face by a recent blog post by my dear friend Jeffrey Zeldman, Free advice: show up early, about the consequences of being late to client meetings. Why? Because it forced me to finally fess up to one of my major flaws: I’m always five minutes late.
Sure, five minutes [...]