Pioneers - Whitney Hess

Entries Tagged as 'Pioneers'

Onboarding: A Sidebar in “Designing Social Interfaces”

October 6th, 2009 · 11 Comments · Design, Pleasure, Social Networking, User Experience

Last May I was given the great privilege to write a sidebar in Christian Crumlish and Erin Malone’s fabulous new book, Designing Social Interfaces. The topic I was asked to write about is “onboarding” — designing welcoming experiences for new users by easing them in. You might have seen a couple blog posts that I’ve [...]

Jeff Bezos says: obsess over customers

July 29th, 2009 · 3 Comments · Customer Experience

In the video below, Jeff Bezos, one of the greatest minds in customer experience, tells us “Everything I know” and discusses the acquisition of Zappos.
What Jeff Bezos knows:

Obsess over customers
“When given the choice of obsessing over competitors or obsessing over customers, we always obsess over customers.”

Invent
“Any time we have a problem, we never accept either/or [...]

@whitneyhess on Acela Express

June 15th, 2009 · 1 Comment · Photography

When Jeffrey Zeldman uploads your photo to Flickr, you blog it.

@whitneyhess on Acela Express
Originally uploaded by Jeffrey Zeldman
Related Posts:

Happy Cog and Happy Whitney
In case of fire: Do Not Use Twitter
Watch me on The Big Web Show
Sixth Photo Meme
Photo of the day: HSBC’s Pleasure and Pain

[Read more →]

Tags:Digressions·Photography·Pioneers

IA Summit 2009: A functional family reunion

March 29th, 2009 · 2 Comments · Community, Conferences

Families fight. When you share that much time with the same people, and put your faith in them, and share a common history, and become reliant on one another’s successes, it’s very easy to feel disappointed and confused and argumentative when things don’t seem to be going right. But ultimately what allows you to express [...]

I have joined the UXnet board of directors

February 4th, 2009 · 3 Comments · Career, Pleasure

In mid-December, the venerable Lou Rosenfeld asked me if I would join the UXnet board of directors. Saying no to Lou would have been wildly foolish. After all, he literally wrote the book on information architecture. Initially published in February 1998, Information Architecture for the World Wide Web, co-written with Peter Morville, is one of [...]