I’ve found myself at Penn Station quite a lot lately. You see, I’m working on the project of a lifetime with Happy Cog Philadelphia, so I visit by train from time-to-time.
A few weeks ago I observed some unusual behavior:
I’ve passed by this column dozens of times when I walk into the Amtrak area from the [...]
We all know that Domino’s Pizza isn’t exactly a New York slice. But when Domino’s finally realized just how many people hate their product, they did something drastic about it. Watch the video below.
Whatever you think about Domino’s Pizza, whatever you feel about the brand, you have to admit one thing: it takes a [...]
Peace & Love Café is one of my favorite local spots. They’ve got free wi-fi, amazing sandwiches, and lots of comfy seating. The perfect alternative to a Starbucks. And how can that name not make you feel great?
I’ve been going to Peace & Love for several years, and always noticed that their inner door was [...]
I’m impressed.
Within 12 hours from my initial complaint to the Sheraton Centre Toronto Hotel about their sub-par conditions, I had received an email apologizing for the discontent. Then within 20 minutes of my response today (to follow), we have received a refund for one night. I am very pleased with the outcome and the speed [...]
[This is an update on the disappointing conditions I recently experienced at the Sheraton Centre Toronto Hotel.]
Within 12 hours of my critical survey submission to TNS Global — the vendor who handles Sheraton’s customer satisfaction surveys — I received the following email from Sheraton’s Manager of Experience Engineering.
I’m really glad they’re listening.
Read the full email [...]
Tags:Customer Experience·Customer Service·Emails·Pain·Pleasure
