A few weeks ago Orian sent me a hilarious but sad cartoon on the all-too-familiar process of cumulative error and product dilution during a project life cycle: customer request -> finance -> engineering -> manufacturing -> marketing -> delivery. Not only do we fail to deliver on what was proposed, but what the customer said they wanted and what they actually wanted were two very different things.
The one panel that I think is missing from the cartoon is What the User Experience Designer Wireframed — wings.
There’s an awesome site called Project Cartoon that lets you create your own version of how projects really work.
Have fun playing around! Then go print a dozen copies of the cartoon and hand it out to everyone on your team. Whoever doesn’t get it is the weak link.
Related Posts:
- Email of the Week: I Do Software
- Whit Hour – Week 6
- Whit Hour – Week 12
- Whit Hour – Week 4
- The User Experience Relationship
i LOVE LOVE this cartoon, which was featured in a presentation i saw yesterday in Montreal given by @afrognthevalley…. kinda reminds me of what we're going through right now….
Tweets that mention Pleasure and Pain ยป What the customer actually wanted -- Topsy.com // Oct 1, 2009 at 8:46 pm
[...] This post was mentioned on Twitter by Tonny Pettersson and Renata. Renata said: RT @whitneyhess: New blog post: What the customer actually wanted http://bit.ly/GZn3t [...]
haha.. this is soo true!!
You probably should credit the original creator of this. Tom Gilb, Principles of Software Engineering Management. Published in 1988. Was a favorite cartoon of mine from college computer classes. http://bit.ly/FlQYD
Great cartoon! Thanks for sharing. Now the Britannica Blog as well.
http://www.britannica.com/blogs/2009/10/the-cla...
Ce vor cu adevarat clientii | Marius Sescu // Oct 2, 2009 at 7:24 am
[...] e de aici, vazut la Krumel prima [...]
You're a blogger for Britannica?!
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Thanks for noting that, I didn't know the creator's name.