[Also check out other GEL 2008 posts: Day 1; Day 2 Session 1 "Connect", Session 3 "Make", Session 4 "Success"]
Session 2: Twist
Speakers: Bridget Duffy, George Vaillant, Lelavision, Natasha Schüll
Twist: taking the familiar and adding something unexpected
Bridget Duffy, Chief Experience Officer of Cleveland Clinic
- She’s bringing good experience into health care
- Shows cartoon of a dr saying to a patient “I think you’ll find I’m one of the most empathetic doctors around” in a gown exposing his butt
- When Bridget Duffy was first hired, her title was Chief Empathy Officer, but it evolved to Experience.
- We shouldn’t treat the patient as diseased parts; we should treat them as a whole human being
- “Navigator” program created at Cleveland Clinic to guide patient throughout the entire emotional experience
- Redesigned the patient gown to “restore dignity and respect” — covered the butt, shin-length, slits give access for stethoscope
- US patient survey found that ppl weren’t communicated to with respect, helped on time, and had pain well managed
- Cleveland Clinic improving food and housekeeping, focusing on human-to-human connections. Only 20% of healing connected to machines
George Vaillant, psychiatrist and professor at Harvard Medical School
- George just published Spiritual Evolution: A Scientific Defense of Faith
- Positive emotions are important not just because they’re cozy but for the survival of humankind and the planet
- The notion of “killing with kindness” is a reality. Uses example of the mother who took in the man who killed her son
- The words faith, trust, joy, forgiveness, gratitude, compassion are no where mentioned in Vaillant’s foremost psychiatric textbook
- The 4 F’s: Fighting, fleeing, feeding, lust ;)
- Positive emotions evolve genetically, culturally, developmentally
A slide from George Vaillant’s talk — and it mentions pleasure and pain!
Lelavision, performance artists
- This guy is making a flute by drilling out a carrot
- Playing a seaweed saxophone he made. And styrofoam harp.
- Don’t worry, I’m taking lots of photos
- They try to exploit all the possible ways to use each object
[More videos coming soon]
Natasha Schüll, cultural anthropologist
- Natasha is currently studying our interactions with slot machines
- Slot machines in supermarkets, airports, gas stations. Video poker is the favorite of locals. Las Vegas has more than 100 Gamblers Anonymous meetings a week
- “The Zone” — dissociated state in which time and space are gone
- Slot machines were designed for female partners of players at the tables. But they’re not the “one arm bandits” they used to be
- Screen, chair, everything around it designed to keep you connected to the machine and not tired
- Harrah’s determines when pain points occur for a player and then sends out a “luck embassador” to give out a coupon or free dinner
NOTE: You can see all my photos of the conference or check out the photos by professional photographer Gene Driskell.
[Also check out other GEL 2008 posts: Day 1; Day 2 Session 1 "Connect", Session 3 "Make", Session 4 "Success"]
Related Posts:
- GEL 2008: Day 2, Session 1 “Connect”
- GEL 2008: Day 2, Session 3 “Make”
- Gel conference videos now online
- GEL 2008: Day 2, Session 4 “Success”
- GEL 2008: Day 1 “Experiences”
