I am a user experience coach and widely recognized leader in the field. I show my clients how to make their products easier and more pleasurable to use by cultivating compassion for customers and colleagues.
- Coaching senior leaders and product teams
- Establishing and strengthening a user experience process
- Field Research: user interviews, personas, scenarios
- Product Strategy: prioritizing features, creating a product roadmap
- Usability Testing: evaluating ease of use, recommending design improvements
Since 2005, I have provided user experience services to Fortune 500s, early-stage startups, and world-renowned institutions. I’ve earned repeat business from more than 60% of my clients.
Nonprofits & Education
- The Foundation Center
- U.S. Holocaust Memorial Museum
- MLK Jr. Center for Nonviolent Social Change
- Teach for America
- Reading Plus
- Lutron Electronics
- Constant Contact
- Scientific American
- Ralph Lauren
- Hearst Communications
- Reprise Media
- House Party
I explore problems deeply and I don’t believe in rushing. I also don’t believe in wasting time. As a result, I don’t measure the value of my work by the number of hours I spend working. Instead, when I commit to serving you, I devote myself fully to complete the project successfully — whatever it takes.
Every project is tailor fit to meet your needs. I charge a flat project rate based on your budget and timeline, and the complexity of your business. You provide your budget range and a deadline, and I’ll propose a scope of work and schedule to match.
Whitney started a cultural shift that has continued to date, as the project has moved into the design and development phases. Metaphorically, she planted the UX tree that continues to grow in our organization.
CIO, Reading Plus
Whitney understood not only what we were trying to build, but why we were so passionate about building it. She is part advisor, part cheerleader, part critic. I can honestly say that our app would not be what it is today without Whitney Hess.
CEO & Co-Founder, Red Stamp
Working with Whitney was not just a pleasure, but a transformative business experience. Our launch was enormously successful and the whole team credits Whitney with a considerable portion of the success.
CEO, House Party
Whitney managed sensitive discussion deftly and provided valuable feedback that is being used today to drive the project forward. The level of professionalism, creativity and attention to detail she provides her clients are difficult to come by.
Director of Program Management, Hearst Communications