Group Video Chat: A Usability Evaluation

Back in January when I started this whole “getting to know the community” thing, I met a couple guys named @matto and @snook, a.k.a. Matthew Oliphant and Jonathan Snook respectively. Matthew had been following me based on David Armano‘s recommendation, and I had followed him back because, well, I basically didn’t know anybody on Twitter. [Keep Reading…]

PayPal’s Live Chat Falls Short

I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [Keep Reading…]

Blogging Tweets

The process of getting my tweets onto my blog is so ridiculous that I just had to write a post about it. I essentially took notes using Twitter during the IA Summit, and wanted to post recaps for each session I attended on my blog. Tweets are listed in the archive in reverse chronological order [Keep Reading…]

How Bebo Ruined My Life

My story, sad but true. While doing research for the blog post I wrote on Sunday comparing the “People you may know” feature of various social networking sites, I made the soon-to-be regrettable decision to add friends to my Bebo account. Like many services of their kind, they allow you to import your address book [Keep Reading…]

Yahoo!’s Shine

Everyone in the Twitterverse — @efortiz, @arainert, @jonesabi — is talking about the launch of Shine today so I had to check it out for myself. Shine from Yahoo! is a new website that is meant to be a destination for women between the ages of 25 and 54. On their About Us page, they [Keep Reading…]

Feed Reader: Inbox Zero

Oh happy day! As I’ve said before, I find it nearly impossible to keep up with the steady stream of information that gets pushed at me all sorts of ways. In the case of my RSS feeds, I’ve opted in, chosen to receive this deluge of content, and yet it still feels like a job [Keep Reading…]