PayPal’s Live Chat Falls Short

I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [Keep Reading…]

Finding Myself in You

Sometime this weekend I hit 10,000 unique visitors on this measly little blog. (Well, unique cookies at least.) I have been writing here since January 10 of this year. I never expected to attract much of a following, let alone in just four months. Pleasure and Pain is now averaging 920 unique visitors weekly, and [Keep Reading…]

Links from 5/14/2008 to 5/16/2008

donor.com – home IATS, International Automated Transactions Service. A Ticketmaster company. Network For Good | Nonprofit Online Fundraising The importance of people in experience design (or, why most people hate bike shops)Henning Fischer talks about redesigning person-to-person interaction The Social Network Wars Begin In Earnest: Facebook Bans Google Friend Connect Overwork: the visualJapanese newscaster strikingly [Keep Reading…]

Links from 5/10/2008 to 5/13/2008

Muji Chronotebook: a non-linear way to plan.Via Leah Buley @ http://ugleah.tumblr.com/ Official Google Blog: A friend connected webGoogle Friend Connect allows non-technical site owners to sprinkle social features throughout their websites, so visitors will easily be able to join with their AOL, Google, OpenID, and Yahoo! credentials delicious blog » Firefox 3, del.icio.us, and youBeta [Keep Reading…]

Tweetup Success

Last night was the second NYC Tweetup that I helped to organize. The first was a couple weeks ago at the 79th Street Boat Basin. It was a lovely evening, but only five people showed (@efortiz, @hikirsch, @webmetricsguru, @ewphoto and @coreyh). All great people and I thank them for trekking all the way west! Eduardo [Keep Reading…]