Group Video Chat: A Usability Evaluation

Back in January when I started this whole “getting to know the community” thing, I met a couple guys named @matto and @snook, a.k.a. Matthew Oliphant and Jonathan Snook respectively. Matthew had been following me based on David Armano‘s recommendation, and I had followed him back because, well, I basically didn’t know anybody on Twitter. [Keep Reading…]

The Experience of Being a Woman

I have always wanted to be the woman who doesn’t feel the need to talk about women’s issues. I have always wanted to be the woman in business whom people describe as an astute leader and force to be reckoned with without ever being called a “woman in business.” I have always wanted to be [Keep Reading…]

Advergirl gives props to Pleasure and Pain

Big thanks to Leigh Householder for including this blog on her top picks over at Advergirl. I am truly honored to be included in a list of such heavyweights — blogs that are among my favorites and whose authors I admire. I’ll keep delivering the goods, but please don’t hesitate to let me know what [Keep Reading…]

PayPal’s Live Chat Falls Short

I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [Keep Reading…]

Finding Myself in You

Sometime this weekend I hit 10,000 unique visitors on this measly little blog. (Well, unique cookies at least.) I have been writing here since January 10 of this year. I never expected to attract much of a following, let alone in just four months. Pleasure and Pain is now averaging 920 unique visitors weekly, and [Keep Reading…]

Links from 5/14/2008 to 5/16/2008

donor.com – home IATS, International Automated Transactions Service. A Ticketmaster company. Network For Good | Nonprofit Online Fundraising The importance of people in experience design (or, why most people hate bike shops)Henning Fischer talks about redesigning person-to-person interaction The Social Network Wars Begin In Earnest: Facebook Bans Google Friend Connect Overwork: the visualJapanese newscaster strikingly [Keep Reading…]