TweetDeck stream of consciousness

Preamble In my opinion, Twitter is a powerful vehicle for synchronous communication (Asychronous = e-mail; Synchronous = AIM). It’s happening in real-time, and while it’s often called a micro-blogging platform, I think that’s a misnomer. It’s quite different than a blog — a centralized stream of content curated by one or many people. By contrast, [Keep Reading…]

My Beef with the NYC Taxicab Touchscreens

If you’ve ridden in a NYC taxicab in the past 6 months, you’ve likely noticed the touchscreen TV in the back seat. At first I thought this was a great innovation — GPS-powered maps to show the distance between me and my destination, real-time local news, restaurant reviews and events listings. Then I tried using [Keep Reading…]

Plurk You

I’ve been wanting to write about Plurk for a while. Everyone seemed to be so enamored with it when it first launched, but maybe that was because Twitter was experiencing serious downtime and people were pissed off — not because it was anything actually worth being excited about. The first time I logged on, I [Keep Reading…]

Bluefly don’t bother me

It’s been hot in NYC lately. Very hot. So it’s time to buy some more dresses. But being the busy woman that I am, I don’t have a ton of time to go shopping. I decided to check out a few websites to see if anything caught my eye. I’ve never shopped at, but [Keep Reading…]

Group Video Chat: A Usability Evaluation

Back in January when I started this whole “getting to know the community” thing, I met a couple guys named @matto and @snook, a.k.a. Matthew Oliphant and Jonathan Snook respectively. Matthew had been following me based on David Armano‘s recommendation, and I had followed him back because, well, I basically didn’t know anybody on Twitter. [Keep Reading…]

PayPal’s Live Chat Falls Short

I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [Keep Reading…]

The User Experience Relationship

Last week a co-worker forwarded these images on the differences in how people communicate to the customer based on their role, e.g., marketing vs. advertising vs. branding. I thought the design one was pretty clever, but of course I had to add my own for user experience. For user experience designers, it isn’t about us. [Keep Reading…]