My Beef with the NYC Taxicab Touchscreens

If you’ve ridden in a NYC taxicab in the past 6 months, you’ve likely noticed the touchscreen TV in the back seat. At first I thought this was a great innovation — GPS-powered maps to show the distance between me and my destination, real-time local news, restaurant reviews and events listings. Then I tried using [Keep Reading…]

Plurk You

I’ve been wanting to write about Plurk for a while. Everyone seemed to be so enamored with it when it first launched, but maybe that was because Twitter was experiencing serious downtime and people were pissed off — not because it was anything actually worth being excited about. The first time I logged on, I [Keep Reading…]

Bluefly don’t bother me

It’s been hot in NYC lately. Very hot. So it’s time to buy some more dresses. But being the busy woman that I am, I don’t have a ton of time to go shopping. I decided to check out a few websites to see if anything caught my eye. I’ve never shopped at, but [Keep Reading…]

Group Video Chat: A Usability Evaluation

Back in January when I started this whole “getting to know the community” thing, I met a couple guys named @matto and @snook, a.k.a. Matthew Oliphant and Jonathan Snook respectively. Matthew had been following me based on David Armano‘s recommendation, and I had followed him back because, well, I basically didn’t know anybody on Twitter. [Keep Reading…]

PayPal’s Live Chat Falls Short

I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [Keep Reading…]

The User Experience Relationship

Last week a co-worker forwarded these images on the differences in how people communicate to the customer based on their role, e.g., marketing vs. advertising vs. branding. I thought the design one was pretty clever, but of course I had to add my own for user experience. For user experience designers, it isn’t about us. [Keep Reading…]

Facebook Chat

Last Sunday, April 6, brought the launch of the long-awaited Facebook Chat. According to TechCrunch, the feature is so far only available to select members. According to Facebook, “we’re rolling this out slowly.” Not entirely surprising given the backlash that has previously occurred when FB releases new stuff without any warning or feedback and then [Keep Reading…]