GEL 2008: Day 2, Session 2 “Twist”

[Also check out other GEL 2008 posts: Day 1; Day 2 Session 1 “Connect”, Session 3 “Make”, Session 4 “Success”] Session 2: Twist Speakers: Bridget Duffy, George Vaillant, Lelavision, Natasha Schüll Twist: taking the familiar and adding something unexpected Bridget Duffy, Chief Experience Officer of Cleveland Clinic She’s bringing good experience into health care Shows [Keep Reading…]

GEL 2008: Day 2, Session 1 “Connect”

[Also check out other GEL 2008 posts: Day 1; Day 2 Session 2 “Twist”, Session 3 “Make”, Session 4 “Success”] For the first time, Day 2 of Good Experience Live (GEL) was held at The TimesCenter, the ground-level theater in the new New York Times building in Times Square. If you follow me on Twitter, [Keep Reading…]

GEL 2008: Day 1 “Experiences”

[Also check out other GEL 2008 posts: Day 2 Session 1 “Connect”, Session 2 “Twist”, Session 3 “Make”, Session 4 “Success”] It’s been a long day and I’m really tired, but I wanted to capture the great experience I had before I head off to bed. Naturally it was at Good Experience Live, a.k.a. GEL, [Keep Reading…]

Places you can find me

In the spirit of unreciprocated online friendship, feel free to add me to your networks on the following sites. Chances are good that I’ll add you back.   Twitter   FriendFeed   Flickr   Digg StumbleUpon   Upcoming Readr BrightKite Dopplr Should I be connected somewhere that I’m not? Let me know in [Keep Reading…]

The Meaning of Friend

Russ Unger’s latest post “We Are All Friends Here. Right?” got me thinking about the nature of friendship on and off the web. I have made a lot of new friends in the three months since I started this blog and began using Twitter. At first I told myself that I would be using both [Keep Reading…]

The User Experience Relationship

Last week a co-worker forwarded these images on the differences in how people communicate to the customer based on their role, e.g., marketing vs. advertising vs. branding. I thought the design one was pretty clever, but of course I had to add my own for user experience. For user experience designers, it isn’t about us. [Keep Reading…]