User Experience is Not Enough

Designing the product is all for naught if you don’t first take the time to design the organization. — Whitney Hess (@whitneyhess) April 20, 2012 I’ve been a user experience designer for the entirety of my career. And in the decade I’ve spent doing this work, I have discovered that there is only one universal [Keep Reading…]

Six Cities in Sixty Days

I have had an incredible (and staggering) two months. It began with a trip half-way around the world to Hong Kong, the furthest I’ve ever traveled, to speak at UX Hong Kong. I presented my talk Design Principles: The Philosophy of UX and gave my Creating a Culture of UX half-day workshop as well. I [Keep Reading…]

Location Agnostic, Context Specific

At the end of last year, I contributed to a year-end roundup piece in A List Apart called “What I Learned About the Web in 2011.” I shared the most impactful lesson I had learned from various user research projects last year. CONTEXT IS KING The most important thing that 2011 taught me about web [Keep Reading…]

A Brief Recap on Year 4

2012 started off with a bang and my mind has been moving at a million miles a minute ever since. I managed to miss a few important milestones and never got around to taking the time to reflect on the year here. I suppose I decided that dwelling on the past (even if it yielded [Keep Reading…]