As a leader in the field of user experience, I am a highly sought after expert in establishing practical and effective product strategies within mature and complex organizations. I coach my clients on how to focus their product vision, prioritize development efforts, and promote empathy across multi-disciplinary teams.
Clients
Since 2005, I have provided user experience consulting services to Fortune 500s, early-stage startups, and world-renowned institutions. I’ve earned repeat business from more than 60% of my clients.
Nonprofits & Education
- U.S. Holocaust Memorial Museum
- MLK Jr. Center for Nonviolent Social Change
- Teach for America
- Reading Plus
- Teachscape
Established For-Profits
- Seamless
- Constant Contact
- Scientific American
- Ralph Lauren
- Hearst Communications
- Reprise Media
- House Party
Early-Stage Startups
- RedMart
- Red Stamp
- NeedFeed
- Brighter Planet
- Boxee
Pricing
I explore problems deeply and I don’t believe in rushing. I also don’t believe in wasting time. As a result, I don’t measure the value of my work by the number of hours I spend working. Instead, when I commit to serving you, I devote myself fully to complete the project successfully — whatever it takes.
I charge a flat project rate based on your budget and timeline, and the complexity of your business. You provide your budget range and a deadline, and I’ll propose a scope of work and schedule to match.
Every project is tailor fit to meet your needs. When you know what you’re willing to invest — time, money, resources — I looking forward to hearing from you.
Testimonials
Beyond the personas and usability testing reports that she delivered to us, Whitney pushed us with insights about what constitutes ‘value,’ and how that informs our overall strategy. She started a cultural shift that has continued to date, as the project has moved into the design and development phases. Metaphorically, she planted the UX tree that continues to grow in our organization.
Rick Cusick
CIO, Reading Plus
From the very first time I spoke to Whitney, I felt as thought she understood not only what we were trying to build, but why we were so passionate about building it. She is part advisor, part cheerleader, part critic. I can honestly say that our app would not be what it is today without Whitney Hess.
Erin Newkirk
CEO & Co-Founder, Red Stamp
Working with Whitney was not just a pleasure, but a transformative business experience. Our site and our consumer engagement approach was tired, and mired in old thinking and clunky, ineffective concepts. Whitney spent 8 weeks with us, diving into both the strategic thinking behind our re-design, as well as the aesthetic and UX considerations, many of which we never would have considered without her fresh, thoughtful, current thinking. Our launch was enormously successful and the whole team credits Whitney with a considerable portion of the success.
Kitty Kolding
CEO, House Party
Whitney managed sensitive discussion deftly and provided valuable feedback that is being used today to drive the project forward. The level of professionalism, creativity and attention to detail she provides her clients are difficult to come by.
Chris Drury
Director of Program Management, Hearst Communications
