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Facebook recruits for user research…on Facebook

Apple always gets flack for not conducting user research (even though that’s a myth — it’s market research they don’t conduct). Apparently Facebook doesn’t feel the same way about keeping their research under wraps. I recently happened upon an interesting page on Facebook where they allow people to apply to participate in user research studies, [Keep Reading...]

Whit Hour – Week 14

Thank you so much to the ~27 people who showed up for the fourteenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading...]

My Best Advice for Conducting User Interviews

In a previous life, I was a Professional Writing major and part-time journalist. I contributed to my school’s student newspaper, as well as the faculty and staff newspaper, and almost every week for two years, I wrote an arts column for the Pittsburgh City Paper — Western PA’s leading alternative newsweekly [read my old clips]. [Keep Reading...]

How Little You Really Know

You have no idea how little your users really know. And that shows just how little you know. You work in technology for a living. You’ve been using a computer since you were born. You are obsessed with learning new things. You are a nerd and you hang out with other nerds. You constantly think [Keep Reading...]

UIE Virtual Seminar with Tamara Adlin: Ad-Hoc Personas

User Interface Engineering (UIE) hosts wonderful virtual seminars every month on a variety of UX-related topics. This month was no exception. Tamara Adlin, a user experience consultant based in Seattle, WA, put together a smart and practical presentation titled, The Power of Ad Hoc Personas: Truly Practical Methods to Get Your Organization On the Same [Keep Reading...]

Domino’s Pizza: Be Inspired By Your Harshest Critics

We all know that Domino’s Pizza isn’t exactly a New York slice. But when Domino’s finally realized just how many people hate their product, they did something drastic about it. Watch the video below. Whatever you think about Domino’s Pizza, whatever you feel about the brand, you have to admit one thing: it takes a [Keep Reading...]

Take our Twitter survey for a chance to win a $200 Amazon gift card

It would mean a lot to me if you could please take a moment to complete the survey below. I’m helping to design a new Twitter client and your input will be invaluable. Thank you. Survey link: http://bit.ly/4mMZWJ Fill out my Wufoo form! Tweet this survey!