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You’re not a user experience designer if…

The UX field is booming. It seems like the number of user experience practitioners has doubled in the last year — from newbies who’ve just entered the workforce, to mid-career changes, to folks who’ve been doing this all along but finally found out what to call themselves. It’s incredibly reassuring to finally see a long [Keep Reading...]

I am a stencil

This happened five months ago, and I was so stunned by the honor that I think I pushed it somewhere deep into my subconscious until now. In Search Patterns: Design for Discovery by Peter Morville and Jeffrey Callender, there are these cute people icons that accompany various illustrations throughout the book. There was so much [Keep Reading...]

The Work I Love

The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [Keep Reading...]

Why I detest the term “Lean UX”

Any user experience designer worth their salt takes the needs of the company they’re serving into account and adapts their approach accordingly — identifying the appropriate process, methods and tools to get the job done. This has been the case for as long as information architecture and interaction design have been in practice. Rigid methodology [Keep Reading...]

Designing for Startups in Smashing Magazine

A big thanks goes out to Andrew Maier whose article “Designing for Startups: How to Deliver the Message Across” in Smashing Magazine included some thoughts from a blog post I wrote a few months ago titled “A Plan of Action.” In it he features my three approaches to design: Reactive, Preactive, and Proactive — the [Keep Reading...]

Interaction-design.org’s Encyclopedia is live!

Interaction-design.org is a Denmark-based foundation that explores research on all human-centered aspects of technology. In an effort to create world-class educational materials for free, they have just launched an open-access, peer-reviewed encyclopedia. The first seven chapters were released today, with many more to be published in the coming months. I was invited by editor-in-chief Mads [Keep Reading...]

A Proactive Apology from Plancast

I’m not a huge user of Plancast — the event-based social network (a sort of next generation Upcoming.org) — mostly because I’m too lazy to update my plans in multiple places, with RSVP functionality on Facebook, Meetup, Eventbrite and more. But an email that arrived in my inbox yesterday just might make me change my [Keep Reading...]