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GEL 2008: Day 2, Session 3 “Make”

[Also check out other GEL 2008 posts: Day 1; Day 2, Session 1 "Connect"; Day 2, Session 2 "Twist"; Day 2, Session 4 "Success"] Session 3: Make Speakers: Alex Lee, Terry Border, Sam Brown, Bill Gurstelle, Rhett and Link Alex Lee, President of OXO OXO created by a man who needed more comfortable cooking utensils [Keep Reading...]

GEL 2008: Day 2, Session 2 “Twist”

[Also check out other GEL 2008 posts: Day 1; Day 2 Session 1 "Connect", Session 3 "Make", Session 4 "Success"] Session 2: Twist Speakers: Bridget Duffy, George Vaillant, Lelavision, Natasha Schüll Twist: taking the familiar and adding something unexpected Bridget Duffy, Chief Experience Officer of Cleveland Clinic She’s bringing good experience into health care Shows [Keep Reading...]

GEL 2008: Day 2, Session 1 “Connect”

[Also check out other GEL 2008 posts: Day 1; Day 2 Session 2 "Twist", Session 3 "Make", Session 4 "Success"] For the first time, Day 2 of Good Experience Live (GEL) was held at The TimesCenter, the ground-level theater in the new New York Times building in Times Square. If you follow me on Twitter, [Keep Reading...]

The User Experience Relationship

Last week a co-worker forwarded these images on the differences in how people communicate to the customer based on their role, e.g., marketing vs. advertising vs. branding. I thought the design one was pretty clever, but of course I had to add my own for user experience. For user experience designers, it isn’t about us. [Keep Reading...]

Facebook Chat

Last Sunday, April 6, brought the launch of the long-awaited Facebook Chat. According to TechCrunch, the feature is so far only available to select members. According to Facebook, “we’re rolling this out slowly.” Not entirely surprising given the backlash that has previously occurred when FB releases new stuff without any warning or feedback and then [Keep Reading...]

Flickr introduces video

Flickr announced today that they are now offering video. Now when you log in to Flickr, this is what you see: Before I go any further, I have to admit that while I watch a lot of video online, I don’t post much video online. Aside from helping my mom post her videos to YouTube, [Keep Reading...]

Yahoo!’s Shine

Everyone in the Twitterverse — @efortiz, @arainert, @jonesabi — is talking about the launch of Shine today so I had to check it out for myself. Shine from Yahoo! is a new website that is meant to be a destination for women between the ages of 25 and 54. On their About Us page, they [Keep Reading...]