Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'User Experience'

The Excellence better known as Interaction10 #ixd10

February 8th, 2010 · Comments · Conferences, Design, Pleasure

I just got home from Savannah last night, and I’m already missing everyone terribly. The four days I spent there at IxDA’s Interaction10, their third annual conference, was one of the best conference experiences I’ve ever had (and as you may know, I go to a lot of conferences!).

Not only is Savannah a wonderfully beautiful, [...]

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Client Matters: Ironclad Contracts: Tougher Than a Pinky Swear

February 8th, 2010 · Comments · Articles, Consulting, User Experience

UXmatters just published the fourth article in my bimonthly column, Client Matters, where I give UX professionals an honest look at initiating and managing relationships with clients.
The latest article is titled, Ironclad Contracts: Tougher Than a Pinky Swear. In it I expound on how to determine the nuts and bolts of your client contract: the [...]

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Client Matters: Needs + Resources + Location + Schedule + Budget = Scope

February 8th, 2010 · Comments · Articles, Consulting, User Experience

This post is two months overdue. Somehow I never linked to the third article in Client Matters, my bimonthly column in UXmatters, where I give UX professionals an honest look at initiating and managing relationships with clients.
Published in December 2009, the article is titled, Needs + Resources + Location + Schedule + Budget = Scope. [...]

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ReadWriteWeb on my Boxee beta UX process, and other thoughts

January 29th, 2010 · Comments · Articles, Pleasure, User Experience

On Wednesday I posted an extensive behind-the-scenes look at the user experience design process I used when Boxee hired me to help them get from alpha to beta: The UX Design Process for the Boxee Beta.
To my utter joy, ReadWriteWeb featured my work in their ReadWriteStart channel, focused on startups: An Inside Look Into Boxee’s [...]

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The UX Design Process for the Boxee Beta

January 27th, 2010 · Comments · Consulting, Design, User Experience

More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [...]

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