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The Work I Love

The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [Keep Reading...]

Where is Whitney in 2011?

I thought I did a lot of traveling last year, but what I’ve got planned for 2011 already blows 2010 out of the water. There are 10 cities on the itinerary so far, and I’m sure there will be more to come. It’s exhausting when I stop to think about it, but then I remember [Keep Reading...]

Etiquette isn’t dead

Sure, the web has made communication more brief, more casual, and a lot more impersonal. But people haven’t ceased to have feelings, so etiquette shouldn’t fly out the window. My friends at RedStamp, a modern stationery company based in Minneapolis, recently released an iPhone app that makes it a cinch to brighten someone’s day and [Keep Reading...]

Interaction-design.org’s Encyclopedia is live!

Interaction-design.org is a Denmark-based foundation that explores research on all human-centered aspects of technology. In an effort to create world-class educational materials for free, they have just launched an open-access, peer-reviewed encyclopedia. The first seven chapters were released today, with many more to be published in the coming months. I was invited by editor-in-chief Mads [Keep Reading...]

From the archives: I love new toys!

Pleasure and Pain is not my first blog. It’s probably my fifth, though it’s certainly the only one that ever took off. From September 2004 – August 2006, I had a blog called self-preservation (self-hosted WordPress, natch). At the time, I was pretty damn proud of myself for that witty title — and I kinda [Keep Reading...]

A Proactive Apology from Plancast

I’m not a huge user of Plancast — the event-based social network (a sort of next generation Upcoming.org) — mostly because I’m too lazy to update my plans in multiple places, with RSVP functionality on Facebook, Meetup, Eventbrite and more. But an email that arrived in my inbox yesterday just might make me change my [Keep Reading...]

Hubs and Connectors: Understanding Networks Through Data Visualization

Yesterday a bunch of friends were tweeting about the new LinkedIn InMaps web app (part of LinkedIn Labs), so I had to check it out for myself. Wow, wow, wow! InMaps are data visualizations of your professional network, based on LinkedIn connections, with you as the center node. I’ve been waiting years for LinkedIn to [Keep Reading...]