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I’m off to UX Hong Kong

A little over a year ago, I wrote a blog post titled I Wish I Were Going to UX Hong Kong and now I find myself sitting at the gate waiting to do just that. I am on my way to speak at UX Hong Kong! My life never ceases to amaze me, and this [Keep Reading...]

My 2011 Holiday Gift Guide of Pleasurable Experiences

Stuff is cheap, in the long run. At the end of our days, we’re not likely to remember the things we acquired as much as the moments we experienced. This holiday season, reconsider the packaged goods you’re intending to buy for the people you love. Instead, design an experience for them they’ll never forget. Here’s [Keep Reading...]

The Neighborhood Business Experience

It was 7:19pm. There I was, standing outside of Tarzian Hardware, its gate down and locked, the lights turned off. The store hours sign read Monday – Friday 8:30am – 7pm. I knocked on the window. I rattled the gate. I called the store from my cell phone with 8% battery remaining and could hear [Keep Reading...]

Photo of the day: Pen Pocket

All men carry pens, right? But putting a pen in your pants pocket can be a bit of a pain — it rolls around with your keys, sticks out to one side, the cap tears at the pocket lining. Sitting next to my friend Nik Agharkar at a dinner party, I noticed him reach inside [Keep Reading...]

Business or Pleasure?

I arrived into Newark Airport from Tel Aviv at 4:45am ET, having been awake for 30 hours straight. U.S. Customs was rather empty so early in the morning. I approached the agent, handed him my passport, and waited for the inevitable inquisition: “Were you in Israel for business or pleasure?” Never has the question struck [Keep Reading...]

What I Did on My Summer Vacation

You might have realized I haven’t been here in a while. That’s because I’ve been everywhere else. I spent my summer doing deeply meaningful client projects and traveling the world sharing my passion for making people’s lives better. I met a ton of interesting new people along the way — people who inspired me to [Keep Reading...]

Catching Up on Pleasure and Pain

Welcome! If it’s your first time here, you probably arrived via a link to a single post and may not have a full picture of the things I write about. If you’re interested in learning more about me, here’s a selection of posts that can speak to my broader vision about user experience and my [Keep Reading...]