I’ve written about SeamlessWeb before, so you probably know that I’m a huge fan of their service (delivery from an enormous selection of restaurants), but quite appalled by their website. I put up with poor usability for two very important reasons: I love food, and there’s no other option.
My biggest complaint has always been their [...]
Entries Tagged as 'Pleasure'
SeamlessWeb: Don’t get between me and my food
May 14th, 2010 · 5 Comments · Pain, Pleasure, User Experience
Tags:New York·Pain·Pleasure·Usability Evaluations·User Experience
The NEW Frappuccino: however-you-want-it
May 12th, 2010 · 16 Comments · Customer Experience, Pleasure
From middle school through college, I was obsessed with Starbucks. Five-times-a-week obsessed. Then five years ago I realized that I was spending $1,500 a year on coffee, quit cold turkey, and haven’t had a drop since.
Part of me also hated the evil empire it has become. In middle school when the first Starbucks opened [...]
Being a godmother is like being a user experience designer
May 11th, 2010 · 2 Comments · Pleasure, Strategy, User Experience
On April 18, 2010, Griffin James Lam Konig was born at North Shore University Hospital in Manhasett, NY, weighing in at 7 lbs 13 oz.
Griffin’s mom Donna is the 39-year-old daughter of my childhood babysitter Theresa (who I’ve always called T-T).
The day after Griffin came home from the hospital, twenty-seven years after Theresa welcomed [...]
Reaching outside the UX tribe at STC’s Technical Communication Summit
May 10th, 2010 · 3 Comments · Career, Community, Conferences, Pleasure
In Transcending Our Tribe, my closing plenary at this year’s Information Architecture Summit, I asserted that in order for the field of user experience to survive, we need to stop spending so much time looking inwards, and start reaching out to the larger business and technical communities.
Because I’m a big fan of practicing what I [...]
Tags:Career·Community·Conferences·History·Organizations·Pleasure·Speaking·User Experience
Holy crap…I gave the closing plenary at IA Summit 2010
May 10th, 2010 · 1 Comment · Career, Conferences, Pleasure
Thirty days later and it has still barely sunken in that I gave the closing plenary at IA Summit 2010 in Phoenix, AZ, titled Transcending Our Tribe. Being bestowed with this tremendous honor was a shock in and of itself, but having actually survived the months of preparation, the intense trepidation, and the profound duration [...]
