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On Empathy and Apathy: Two Case Studies

The suffix -pathy means “feeling” or “suffering” The prefix em- means “within” or “inside” The prefix a- means “not” or “without” By definition, empathy is the opposite of apathy. Empathy is defined as “the ability to understand and share the feelings of another” — within + feeling or inside + suffering. Apathy is defined as [Keep Reading...]

Alan Alda falls victim to McAfee’s dreadful customer experience

A month ago, my mom forwarded me an article from the New York Times that I only got around to reading now (as is known to happen with forwards from Mom). Turns out she picked a good one: a forehead-slapper about acclaimed actor Alan Alda’s helluva time canceling his McAfee email monitoring: Theater of the [Keep Reading...]

Why Guess? A Familiar Screenplay

CUT TO: INT. SCREEN SHARING MEETING – DAY A client shows their consultant the progress they’ve made on a redesign. They want the consultant’s feedback before it’s too late. CLIENT Currently the user does A, then B, then C. Now the user will be able to do C, then A, then B. We don’t think [Keep Reading...]

UX and The Lawsuit

So you may have heard that Apple and Samsung are suing each other. I hate when mommy and daddy fight. In general, this lawsuit really irks me. Patents are outdated, both sides are being petty bullies, and customers are the ones who are going to suffer. I was wishing it would all just go away [Keep Reading...]

The plain numbers about women in tech – The VCs

I’m not much for the “women in tech” stuff — preferring to prove equality rather than beg for it — but sometimes the gender imbalance in this industry is so damaging that it would be unethical for me to not call it out. About a year ago, I wrote a blog post titled The Plain [Keep Reading...]

Photo of the day: Negative Floors

Some buildings label their 1st floor as 1, others as L for lobby or G for ground floor. I’ve even seen it as 0 in European cities where the “1st floor” denotes the first floor above ground level — what Americans consider to be the 2nd floor. But never have I ever seen this: Negative [Keep Reading...]

Elegy for Capitalism

10 years ago, I was a sophomore in college. I had an assignment in my poetry class to imitate another poet’s style. How I felt then is no different than how I feel now. Elegy for Capitalism By Whitney Hess Imitating Larry Levis Written 11/01/2001 It’s a new love outside A love you’ll never see. [Keep Reading...]