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PayPal’s Live Chat Falls Short

I just had a very strange interaction with a PayPal sales rep. I suppose I was sitting on the Website Payments Standard Pricing page for a while, so I was a prime target for a sell. A pop-up appeared (that I failed to capture) asking me if I needed help, so I decided to say [Keep Reading...]

List of Firsts: Saturday, April 19, 2008

Saturday was a perfect day in Manhattan. It was the first real day of Spring that I could actually enjoy — so naturally I took my bike out of storage, pumped up the tires and went for a joy ride. Every time I go bike riding I try to explore something new. Saturday was certainly [Keep Reading...]

Blogging Tweets

The process of getting my tweets onto my blog is so ridiculous that I just had to write a post about it. I essentially took notes using Twitter during the IA Summit, and wanted to post recaps for each session I attended on my blog. Tweets are listed in the archive in reverse chronological order [Keep Reading...]

How Bebo Ruined My Life

My story, sad but true. While doing research for the blog post I wrote on Sunday comparing the “People you may know” feature of various social networking sites, I made the soon-to-be regrettable decision to add friends to my Bebo account. Like many services of their kind, they allow you to import your address book [Keep Reading...]

Yahoo!’s Shine

Everyone in the Twitterverse — @efortiz, @arainert, @jonesabi — is talking about the launch of Shine today so I had to check it out for myself. Shine from Yahoo! is a new website that is meant to be a destination for women between the ages of 25 and 54. On their About Us page, they [Keep Reading...]

Feed Reader: Inbox Zero

Oh happy day! As I’ve said before, I find it nearly impossible to keep up with the steady stream of information that gets pushed at me all sorts of ways. In the case of my RSS feeds, I’ve opted in, chosen to receive this deluge of content, and yet it still feels like a job [Keep Reading...]

Dare to VMware

The design team at work recently switched to Macs and we’re running VMware Fusion for things like Microsoft Office, SharePoint and our proprietary trading software. There are some pretty cool things about VMware that are worth calling out before I get into the rough stuff. VMware has a feature called “Unity mode” (similar to Parallels’ [Keep Reading...]