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Old Guard Versus New Guard: An Interview by Tom Johnson

While at STC Summit in Dallas a month ago, Tom Johnson, a technical writer for the LDS Church in Salt Lake City, asked if he could interview me for his blog I’d Rather Be Writing. From Tom’s blog post: In this videocast, I talk with Whitney Hess at the STC Summit in Dallas about her [Keep Reading...]

Reaching outside the UX tribe at STC’s Technical Communication Summit

In Transcending Our Tribe, my closing plenary at this year’s Information Architecture Summit, I asserted that in order for the field of user experience to survive, we need to stop spending so much time looking inwards, and start reaching out to the larger business and technical communities. Because I’m a big fan of practicing what [Keep Reading...]

Whit Hour – Week 6

Thank you so much to the 41 people who showed up for the sixth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. I really appreciate everyone’s flexibility in moving over to Ustream at the [Keep Reading...]

Volume 1, Issue 1 of the Journal of IA

The very first issue of the Journal of Information Architecture was published yesterday, after much dedication and tirelessness from contributors around the world. The Journal of Information Architecture is a peer-reviewed scholarly journal. Its aim is to facilitate the systematic development of the scientific body of knowledge in the field of information architecture. The long [Keep Reading...]

IA Summit 2009: A functional family reunion

Families fight. When you share that much time with the same people, and put your faith in them, and share a common history, and become reliant on one another’s successes, it’s very easy to feel disappointed and confused and argumentative when things don’t seem to be going right. But ultimately what allows you to express [Keep Reading...]

Please help me feed hungry New Yorkers #tenbuckthursday

As you might already know, I’m involved with a great organization called Social Media for Social Change that takes advantage of the connections we make online in order to produce face-to-face fundraising events around the country. The first Social Media for Social Change fundraising event in New York City will be held on the evening [Keep Reading...]

I have joined the UXnet board of directors

In mid-December, the venerable Lou Rosenfeld asked me if I would join the UXnet board of directors. Saying no to Lou would have been wildly foolish. After all, he literally wrote the book on information architecture. Initially published in February 1998, Information Architecture for the World Wide Web, co-written with Peter Morville, is one of [Keep Reading...]