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If the product doesn’t work, its “user experience” doesn’t matter

I recently edited an article for UX Magazine (When You Startup with UX) in which I interviewed four startups on what User Experience means to them. Of all the things that people said, the quote that stood out to me the most was from Mike Singleton, a developer at Foursquare: “…when you only have three [Keep Reading...]

Whit Hour – Week 12

Thank you so much to the 35 people who showed up for the twelfth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour (new [Keep Reading...]

My Best Advice for Conducting User Interviews

In a previous life, I was a Professional Writing major and part-time journalist. I contributed to my school’s student newspaper, as well as the faculty and staff newspaper, and almost every week for two years, I wrote an arts column for the Pittsburgh City Paper — Western PA’s leading alternative newsweekly [read my old clips]. [Keep Reading...]

Whit Hour – Week 10

Thank you so much to the 35 people who showed up for the tenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.justin.tv/whitneyhess. Whit [Keep Reading...]

My 20 Guiding Principles for UX Design on Monster.com’s InsideTech

Last month I mentioned that UX Magazine would now be syndicating some of the content from Pleasure and Pain. A couple weeks ago they republished my Guiding Principles for UX Designers post, which then in turn got picked up by Monster.com’s InsideTech, a “meeting place for IT professionals.” The article has more than 2,600 views [Keep Reading...]

See For Yourself on Johnny Holland Magazine

Yesterday the wonderful Johnny Holland Magazine published my essay, See For Yourself: About the Power of Observing. The article, or more accurately, rant, is all about how imperative it is for user experience designers to actively observe the world around us on a regular basis. Re-reading it now, it feels quite different than most of [Keep Reading...]

The UX Design Process for the Boxee Beta

More than a year ago I very proudly announced that Boxee, the much-loved social media center software company, had hired me as the user experience designer for their beta. In the five months that I worked with them, I conducted user interviews and usability testing to identify people’s needs, behaviors and frustrations, and redesigned the [Keep Reading...]