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Whit Hour – Week 13

Thank you so much to the ~29 people who showed up for the thirteenth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading...]

Do Not Underestimate the Power of a Great PM

Brett Harned is one of the best project managers I’ve ever known. I have the pleasure of working with him at Happy Cog, and getting to watch his skills put to work for the benefit of our team and the client team alike. Despite being an adamantly behind-the-scenes kind of guy, he recently started blogging [Keep Reading...]

Wondering? Ask me on Formspring!

I recently set up an account on Formspring, a site that lets people ask and answer questions about anything at all. I’ve been asked 17 questions so far, and I’ve answered every one. So if you want to ask me something about user experience, consulting, writing, life in New York City, or whatever else is [Keep Reading...]

Evaluations of my STC Summit 2010 talks

A few months ago I wrote about my experience presenting at STC Summit in Dallas — my first time speaking at an event outside of UX and web design. Yesterday I received the evaluations of my two talks — 10 Most Common Misconceptions About User Experience Design and Evangelizing Yourself — and I’m quite pleased [Keep Reading...]

The Honor and Burden of Chairing a Conference

I attend a lot of conferences. Okay, more than a lot — an ungodly amount. Just check the Conferences tag on this blog. Attending them is a ball, inspirational but tiring. Speaking at them is a privilege, stressful but rewarding. Organizing them…now that isn’t something I’d wish on my worst enemy. Why? Because it’s a [Keep Reading...]

Questions show passion, not doubt

I was recently contacted by someone to contribute to a project they’re working on. It was a well-connected and well-respected person whose work I’ve followed for years, so naturally I was quite excited by the inquiry. The initial email was a bit sparse — describing the project in just a couple sentences — and while [Keep Reading...]

Can Leadership Be Learned?

The words both start with L-E-A, but can leadership really be learned? As a consultant, I have the pleasure and challenge to work with a variety of different teams. I am a team of one, but I collaborate with agency teams (such as Happy Cog, whom I’m working with on the US Holocaust Memorial Museum [Keep Reading...]