I’ve found myself at Penn Station quite a lot lately. You see, I’m working on the project of a lifetime with Happy Cog Philadelphia, so I visit by train from time-to-time.
A few weeks ago I observed some unusual behavior:
I’ve passed by this column dozens of times when I walk into the Amtrak area from the [...]
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Tags:Customer Experience·Gadgetry·Mobile·Photography
I’ve been riding Amtrak a lot lately, and I’ve seen a lot of businesspeople with their laptops and USB modems and BlackBerrys and bluetooth headsets. That has become the norm, even among the baby boomers. So much so that I had to do a double-take when I saw this sweet guy kickin’ it old school:
First [...]
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Tags:Gadgetry·History·Photography·Productivity
I travel a lot and I’ve seen (and used) my fair share of Do Not Disturb signs. Most hang from the doorknob, and some are inserted into the card key slot.
But who hasn’t experienced their shortcomings? Either they fall to the floor every time you open the door, or you aren’t given one at all, [...]
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Tags:Gadgetry·Innovation·Photography·Pleasure
Thank you so much to the 25 or so folks who showed up for the fourth week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me.
Join me next week on Sunday, August 30, 9-10pm Eastern [...]
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Tags:Books·Career·Clients·Consulting·Design·Gadgetry·Methodology·Usability testing·User Experience·Whit Hour
[UPDATE: I'm getting a lot of visitors from TD Bank's Intranet. If you are a TD Bank / Commerce Bank employee, please leave a comment on this post with your thoughts!]
I save my spare change in a ceramic vase that was given to me by my childhood babysitter. It isn’t cute like a piggy bank, [...]
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Tags:Customer Experience·Gadgetry·Pleasure·Touchscreens