Pleasure and Pain

Improving the human experience one day at a time

Pleasure and Pain: photos by Whitney G. Hess

Entries Tagged as 'Customer Experience'

Photo of the day: A Restroom on a Mission

February 19th, 2010 · 2 Comments · Photography

You couldn’t pay me to use the restroom at NYC’s Penn Station, but I didn’t think twice about needing to pee when I was at Philadelphia’s 30th Street Station recently.
Perhaps it was their warm welcome and solemn promise to take care of me that put me at ease.

OUR MISSION
is to provide the cleanest
and most healthful
environment [...]

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Photo of the day: Trash Can Copywriting

February 17th, 2010 · 4 Comments · Photography

I get my hair cut at Bumble & bumble’s downtown salon. Not only does Dante always give me a great cut, but Bb creates one of the most exceptional customer experiences of any service in my day-to-day life.
They’re a high-end salon, but a key aspect of their brand is a playfulness that they inject into [...]

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Photo of the day: The Non-Intersection of Duane and Reade

February 16th, 2010 · 1 Comment · Photography

Not all New Yorkers realize that the omnipresent drugstore Duane Reade gets its name from its very first location in downtown Manhattan, on Broadway between Duane and Reade Streets.

I suppose that’s why they think they can get away with this billboard ad that shows the intersection of Duane and Reade — which simply doesn’t exist. [...]

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Domino’s Pizza: Be Inspired By Your Harshest Critics

January 29th, 2010 · 7 Comments · Customer Experience, Pleasure

We all know that Domino’s Pizza isn’t exactly a New York slice. But when Domino’s finally realized just how many people hate their product, they did something drastic about it. Watch the video below.

Whatever you think about Domino’s Pizza, whatever you feel about the brand, you have to admit one thing: it takes a [...]

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Photo of the day: LLUP to open

January 26th, 2010 · No Comments · Customer Experience, Photography

Peace & Love Café is one of my favorite local spots. They’ve got free wi-fi, amazing sandwiches, and lots of comfy seating. The perfect alternative to a Starbucks. And how can that name not make you feel great?
I’ve been going to Peace & Love for several years, and always noticed that their inner door was [...]

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