web analytics

I’m off to SXSW 2012 to speak and play

Four years ago I had never even heard of South by Southwest, and now I’m on a plane heading to Austin for my 4th time attending and 3rd time speaking at the most raucous and depraved interactive technology festival on the planet. I mean that in the best way possible :) I’m trembling with excitement [Keep Reading…]

Design Principles: The Philosophy of UX

On Monday, I had the honor and privilege of presenting a new talk at An Event Apart Boston 2011, titled Design Principles: The Philosophy of UX. This is my third year speaking at AEA and it never gets less exhilarating — and terrifying! Design Principles: The Philosophy of UX View more presentations from Whitney Hess. [Keep Reading…]

Lifework — A philosophy, a lifestyle, a revolution

Around this time three years ago, I started considering the possibilities of being independently-employed for the first time. Quite honestly it had never even really occurred to me before I met people who were doing it — and were happy, successful and encouraging. It wasn’t until August of that year that I actually took the [Keep Reading…]

FONC and the Impostor Syndrome

Last week, Caterina Fake wrote about a social observation she made at SXSW which she called FOMO — Fear Of Missing Out: people checking their Twitter and Foursquare feeds to see who was where, doing what, to make sure that they were in the right place at the right time with the right people. And [Keep Reading…]

My SXSW Core Conversation: “Breaking Taboos: Pros Get Real About Money Matters”

Money is a topic that most people dance around because they don’t want to be rude, or tacky, or misunderstood. But if we avoid talking about it, we avoid learning a very essential part of our business and our industry. In order to thrive as a professional community, we need to have a strong handle [Keep Reading…]

The Work I Love

The work I love is about helping companies who love their customers discover how to be better to them…not convincing them to care. The work I love is about empowering customers to get the service they deserve…not trying to get them to buy into what they don’t really need. The work I love is about [Keep Reading…]

Whit Hour – Week 22

Thank you so much to the ~22 people who showed up for the twenty-second week of Whit Hour — my weekly one-hour video chat to answer any and all of your questions about user experience, consulting, and whatever else you throw at me. Tune in every Monday night from 10-11pm Eastern Time at http://www.livestream.com/whithour. Whit [Keep Reading…]