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Whit Hour is back! Week 9

After an eight-month hiatus due to a lack of decent live broadcast platforms, Whit Hour is BACK and now hosted by Justin.tv. Whit Hour is my weekly video-based “office hour” in which I answer any and all questions about user experience, consulting, and whatever else you wanna throw at me. Tune in every Monday night [Keep Reading...]

Undercover Boss: Just How Badly is Your Company Screwing Itself

Undercover Boss is one of my favorite new shows. Why? Because we desperately need to encourage upper management to get in touch with what’s really going on inside their companies. The right hand doesn’t know what the left hand is doing, and it’s harming employees just as much as customers, if not more. I was [Keep Reading...]

Questions show passion, not doubt

I was recently contacted by someone to contribute to a project they’re working on. It was a well-connected and well-respected person whose work I’ve followed for years, so naturally I was quite excited by the inquiry. The initial email was a bit sparse — describing the project in just a couple sentences — and while [Keep Reading...]

Can Leadership Be Learned?

The words both start with L-E-A, but can leadership really be learned? As a consultant, I have the pleasure and challenge to work with a variety of different teams. I am a team of one, but I collaborate with agency teams (such as Happy Cog, whom I’m working with on the US Holocaust Memorial Museum [Keep Reading...]

UIE Virtual Seminar with Tamara Adlin: Ad-Hoc Personas

User Interface Engineering (UIE) hosts wonderful virtual seminars every month on a variety of UX-related topics. This month was no exception. Tamara Adlin, a user experience consultant based in Seattle, WA, put together a smart and practical presentation titled, The Power of Ad Hoc Personas: Truly Practical Methods to Get Your Organization On the Same [Keep Reading...]

Fire your worst customers

In Seth Godin’s recent blog post, more, More, MORE!, he makes the unpopular-but-wise assertion that until you fire your worst customers, you’ll never be able to do your best. I think it applies to clients just as much as consumers. The bottom line: you can’t please everyone, and it’s stupid to try. You’ll end up [Keep Reading...]

My Happy Cog Avatar Has Arrived

I’ve been consulting for Happy Cog for a year and a half, but when this arrived in my inbox yesterday, I became a true Happy Cogger. Many thanks to Kevin Cornell for creating it. Everyone at Happy Cog has one of these cuties, and now I do, too. So what do you think…does it look [Keep Reading...]