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Email is People

We all complain about too much email. We just can’t find the time to get to it all. Too many emails, too much to read through. We already have too much to do. Inbox Zero. GTD. Three sentences. Email bankruptcy. We keep telling each other that email is stress, it’s a necessary evil, it is [Keep Reading…]

Give Your Team a UX Jump-Start

Craft a product strategy and design framework using the principles and techniques of user experience…in two days. Are you being told what to build, but you don’t agree it’s what your customers need? Is your feature list out of control, but you can’t figure out how to pare it down? Are members of your team [Keep Reading…]

Beginning to experiment with Medium

You may have heard of Medium, the latest venture by Ev Williams, creator of Twitter and Blogger. If tweets are short-form and blog posts are long-form, Medium is somewhere in the middle (hence the name). When I was first invited to test the service, it just seemed to be a place where the Internet elite [Keep Reading…]

Living a Compassionate Life

Despite the fact that I make my living helping people build their capacity for empathy, I still feel I could do a much better job of living a compassionate life. For me, empathy is easy; I can’t turn it off. But in order to feel compassion for another person, I have to want it. While [Keep Reading…]

Embodying Empathy

The funny thing about empathy is that everyone thinks they have it, and yet so few people show it. Empathy is defined as the ability to understand and share the feelings of another. But it’s not enough to understand, we have to act. Understanding happens in the mind. Action happens in the body. To care [Keep Reading…]

My Natural Next Step: Becoming a Coach

My life’s mission is to put humanity back into business. As a user experience consultant, guiding technology companies on how to make their products easier and more pleasurable to use, I get to work towards this every day. But I’ve come to realize that user experience is not enough. Designing the product is all for [Keep Reading…]

How We Pose Shapes How We Feel

In all the research I’ve done on empathy, the biggest driver I’ve found of someone’s ability to empathize with others is their own self-awareness. We all know the saying: you can’t love anyone else until you love yourself. Well, it’s true. Empathy starts with self-love. And the road to self-love starts with self-awareness. The funny [Keep Reading…]