I’m thrilled to have been invited to contribute a piece to Ladies in Tech, a new site celebrating and supporting female speakers in technology. Published today, Speak and Be Seen is a deeply personal story of how I first got involved in public speaking and the massive fears I’ve had to overcome along the way. [Keep Reading...]
Is Empathy “Women’s Work”?
March 7, 2013 by 8 Comments
In late 2010, I studied the number of women at high-profile startups, and found that if a startup employed women at all, it was far more often in a “selling” role than in a “making” one. That’s quite a disadvantage for companies whose customer base is primarily women. Despite Etsy’s news last month that they’d [Keep Reading...]
“I Don’t Have Time to Lead”
March 6, 2013 by 12 Comments
I considered it a personal failure when I learned that a client team I’ve been coaching for the last several months has recently been working on deliverables without my knowledge. They haven’t asked for feedback and it hasn’t appeared on any project schedules. Where did I go wrong? In a chat with the product manager, [Keep Reading...]
Help me compile my greatest hits
March 3, 2013 by 5 Comments
I’m in the process of creating a new homepage that will do a much better job of surfacing old (and still relevant) content, provide easier access to resources and organize my writing from the last five years. In determining what to highlight, I’d love to get feedback from my readers (you!). What are your favorite [Keep Reading...]
Empathy is the Core of Design Thinking
February 26, 2013 by 2 Comments
David Kelley is the founder and chairman of IDEO, probably the world’s best-known design innovation consultancy. Though not quite a household name, Kelley has arguably made as much of an impact on the field of design as the late Steve Jobs — in fact, it was under Kelley’s leadership that IDEO designed the first mouse [Keep Reading...]
The User Experience Process for the Seamless iPad App
February 25, 2013 by 7 Comments
The Data One week after Seamless, the leading online food ordering service, released their first iPad app in March 2012, the app hit #1 in the App Store’s Lifestyle category. Today it maintains 4.5 stars with more than 6,000 ratings and reviews. “By far the best menu application available for iPad…” “I couldn’t imagine not [Keep Reading...]
The truth about the presentation process
February 21, 2013 by 5 Comments
Having the opportunity to speak to an audience who cares what you have to say and believes they can learn something new from you is a totally surreal experience. Especially when you consider that months of work pours out of you in under an hour. I’ve been speaking at conferences since the fall of 2008. [Keep Reading...]
